Deputy Manager

Maxi Zoo Ireland Ltd; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

KPI related bonus- Paid Monthly

Great Place to work

Employee Discount - up to 40% in our 0

Paid leave- Sick leave, annual leave &

Refer a friend scheme

Advancement Opportunities

Community-A chance to work in an env.

Educational Opportunities

Annual leave 21–23 days

Employee assistance programme

Cycle to work Scheme

Job summary

Maxi Zoo Ireland Ltd is seeking a Deputy Manager for our Omni Store to lead daily operations, drive sales, and ensure exceptional customer service. You will support the Store Manager, coach the team, and manage merchandising and KPI performance while promoting a caring pet‑loving culture across the store.

Join a growing retailer that offers progression, paid leave, employee discounts, and a strong focus on animal welfare. Participate in a collaborative team with excellent growth opportunities.

Qualifications

• Proven track record in deputy management roles in retail.
• Ability to lead with warmth and empathy, ensuring smooth operations.
• Customer-focused approach aligned with company values.

Responsibilities

• Operational Store Excellence—adhere to store processes, regulations, and KPIs while supporting the Store Manager.
• Customer Engagement—guide the team to deliver personalised service and maintain a welcoming store.
• Leadership—develop team growth through coaching and a culture of trust.
• Merchandising and Inventory—maintain planograms and accurate stock levels.
• Brand Integrity—ensure welfare of animals and responsible pet ownership.

Skills

Deputy management

Customer service

Leadership

Communication skills

Retail operations

Job description

Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,600 shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland.

Maxi Zoo Ireland is driven by the desire to make the life of pets and pets owners simpler, better and happier.

Deputy Manager for our Omni Store.

Why join us?

• Competitive Salary
• KPI related bonus- Paid Monthly
• Certified with Great Place to work
• Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon
• Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave
• Refer a friend scheme
• Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path.
• Community-A chance to work in an environment where employees and customers share the same passion for animals
• Educational Opportunities
• Annual leave - starting at 21 days and rising to 23 days at year 6.
• Employee assistance programme
• Cycle to work Scheme

What you will bring:

• Experienced retail professional with a proven track record in deputy management roles
• Ability to step up and lead with warmth and empathy, ensuring smooth operations even in the manager's absence.
• A hunger for growth, eagerness to learn and eventually lead as one of our future store managers
• Customer service is your passion, organisation your strength – ensuring every customer experience is exceptional.
• Strong communication skills and a commitment to our company values are a must.

What you will do:

• Operational Store Excellence-Ensure adherence to store processes, regulations, and KPIs while supporting the Store Manager in analysing and improving results.
• Customer Engagement- Ensure your team enrich customers' experiences with personalised advice and uphold a welcoming, tidy store atmosphere.
• Leadership- Empower your team's growth and engagement through supportive leadership, training, and a culture of trust and respect.
• Merchandising and Inventory- Ensure impeccably stocked shelves, use of correct planograms, ensuring accurate inventory management.
• Brand Integrity -Ensuring that the animals entrusted to us are well cared for at all times, and that the welfare of the animal comes first. Maxi Zoo Ireland advocates responsible pet ownership.