Deputy Manager

Maxi Zoo Ireland Ltd; Ashbourne; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

KPI related bonus

Employee discount

Annual leave increase with service

Advancement opportunities

Job summary

Maxi Zoo Ireland Ltd is seeking a Deputy Manager for our Ashbourne Store. You will support store operations, lead the team with warmth, and ensure exceptional customer service while upholding Maxi Zoo’s values.

We value growth, internal advancement, and a strong day-to-day focus on KPIs, inventory, and brand standards to deliver outstanding experiences for pet owners and their animals.

Qualifications

• Experience in deputy management in retail is essential.
• Ability to lead with warmth and empathy, especially in the manager's absence.
• Customer service is a passion; strong communication is required.
• Evidence of organisational skills and a path toward future store management.

Responsibilities

• Operate store processes, regulations and KPIs while supporting the Store Manager.
• Engage customers with personalised service and maintain a welcoming store.
• Lead, mentor and develop team members to improve engagement and results.
• Ensure accurate merchandising, stock levels and planogram compliance.
• Uphold brand integrity and welfare of animals entrusted to Maxi Zoo Ireland.

Skills

Deputy management

Retail leadership

Customer service

Strong communication

Growth mindset

Job description

Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,600 shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland.

Maxi Zoo Ireland is driven by the desire to make the life of pets and pets owners simpler, better and happier.

We are currently recruiting for an Deputy Manager for our Ashbourne Store.

Why join us?

• Competitive Salary
• KPI related bonus
• Certified with Great Place to work
• Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon
• Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave
• Refer a friend scheme
• Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path.
• Community-A chance to work in an environment where employees and customers share the same passion for animals
• Educational Opportunities
• Annual leave - starting at 21 days and rising to 23 days at year 6.
• Employee assistance programme
• Cycle to work Scheme

What you will bring:

• Experienced retail professional with a proven track record in deputy management roles
• Ability to step up and lead with warmth and empathy, ensuring smooth operations even in the manager's absence.
• A hunger for growth, eagerness to learn and eventually lead as one of our future store managers
• Customer service is your passion, organisation your strength – ensuring every customer experience is exceptional.
• Strong communication skills and a commitment to our company values are a must.

What you will do:

• Operational Store Excellence-Ensure adherence to store processes, regulations, and KPIs while supporting the Store Manager in analysing and improving results.
• Customer Engagement- Ensure your team enrich customers' experiences with personalised advice and uphold a welcoming, tidy store atmosphere.
• Leadership- Empower your team's growth and engagement through supportive leadership, training, and a culture of trust and respect.
• Merchandising and Inventory- Ensure impeccably stocked shelves, use of correct planograms, ensuring accurate inventory management.
• Brand Integrity -Ensuring that the animals entrusted to us are well cared for at all times, and that the welfare of the animal comes first. Maxi Zoo Ireland advocates responsible pet ownership.