Deputy Manager

Maxi-Zo; Dublin; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

KPI bonus

Great Place to Work

Employee discount

Paid leave

Refer a friend

Advancement opportunities

Community

Educational opportunities

Annual leave

Employee assistance

Cycle to work

Job summary

Maxi Zoo Ireland is seeking an experienced Deputy Manager for our Omni Store to drive operational excellence and guest experience across our omnichannel presence. You will support the Store Manager, lead a team, and ensure KPIs are met in a fast-paced retail environment.

We value warmth, empathy, strong communication, and a passion for pets. The role offers advancement opportunities, an employee discount, paid leave, and a collaborative workplace that puts pets and people first.

Qualifications

• Experienced retail professional with a proven track record in deputy management roles.
• Ability to lead with warmth and empathy, ensuring smooth operations even in the manager's absence.
• Hunger for growth and eagerness to advance into store management roles.
• Customer service is your passion with strong communication and alignment to company values.

Responsibilities

• Operate to support Store Manager and uphold store KPIs.
• Engage customers with personalized service and maintain a welcoming store.
• Lead and develop the team through coaching, training, and mentoring.
• Ensure accurate merchandising and inventory controls, including planograms.
• Uphold Maxi Zoo Ireland's commitment to animal welfare and brand integrity.

Skills

Leadership

Store Management

Team Building

Customer Care

Job description

We are the #1 pet supplier in Europewith more than 15,000 employees, over 2,700 stores and pet salons, and a constantly growing digital world. But: we are not satisfied yet, because we want to make the life of pets and humans easier, better and happier every day.Driven by our vision "Happier Pets. Happier People," we are creating a unique pet ecosystem that combines online and brick& mortar stores, digital services, data-based solutions and state-of-the-art logistics. To do this, we need ambit

We are the #1 pet supplier in Europewith more than 15,000 employees, over 2,700 stores and pet salons, and a constantly growing digital world. But: we are not satisfied yet, because we want to make the life of pets and humans easier, better and happier every day.Driven by our vision "Happier Pets. Happier People," we are creating a unique pet ecosystem that combines online and brick& mortar stores, digital services, data-based solutions and state-of-the-art logistics. To do this, we need ambit Show more

Skills and attributes

• Leadership
• Store Management
• Team Building
• Customer Care

Description

Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,600 shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland.

Maxi Zoo Ireland is driven by the desire to make the life of pets and pets owners simpler, better and happier.

We are currently recruiting for an Deputy Manager for our Omni Store.

• KPI related bonus- Paid Monthly
• Certified with Great Place to work
• Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon
• Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave
• Refer a friend scheme
• Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path.
• Community- A chance to work in an environment where employees and customers share the same passion for animals
• Educational Opportunities
• Annual leave - starting at 21 days and rising to 23 days at year 6.
• Employee assistance programme
• Cycle to work Scheme

What you will bring:

• Experienced retail professional with a proven track record in deputy management roles
• Ability to step up and lead with warmth and empathy, ensuring smooth operations even in the manager's absence.
• A hunger for growth, eagerness to learn and eventually lead as one of our future store managers
• Customer service is your passion, organisation your strength – ensuring every customer experience is exceptional.
• Strong communication skills and a commitment to our company values are a must.

What you will do:

• Operational Store Excellence-Ensure adherence to store processes, regulations, and KPIs while supporting the Store Manager in analysing and improving results.
• Customer Engagement- Ensure your team enrich customers' experiences with personalised advice and uphold a welcoming, tidy store atmosphere.
• Leadership- Empower your team's growth and engagement through supportive leadership, training, and a culture of trust and respect.
• Merchandising and Inventory-Ensure impeccably stocked shelves, use of correct planograms, ensuring accurate inventory management.
• Brand Integrity -Ensuring that the animals entrusted to us are well cared for at all times, and that the welfare of the animal comes first. Maxi Zoo Ireland advocates responsible pet ownership.

Interview Steps

• Shortlist
• Call
• Interview
• Interview 2

Paid Time-Off for Vacation and Sick Days

Maxi Zoo Ireland is an Equal Opportunity Employer