Department Manager (Operations Coach) - Kildare

Nike; Kildare; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Benefits package

Pension plan

Career development

Leadership training

DEI culture

Dress code

Sports activities

Nike moments

Job summary

Nike Kildare is seeking an Operations Coach (Floor Manager) to lead the in-store team and deliver world-class service. This full-time role focuses on stock flow, loss prevention, cash office, and health and safety policies while inspiring a high-energy back-of-house and front-of-house alignment.

You will coach associates, manage daily store operations, and drive a premium consumer experience. The role requires strong English, retail leadership, and flexibility to work day/evening/weekends in a

Qualifications

• Retail leadership and people management experience on a shop floor or department.
• Strong focus on customer service excellence and coaching.
• Experience driving stock accuracy, shrink reduction and loss prevention.

Responsibilities

• Manage daily operations in the store's front and back of house, including cash office, health and safety, shipping/receiving, stock flow and product management.
• Lead, coach and inspire associates to process stock efficiently and support stockroom management.
• Ensure replenishment processes are executed to high standards and monitor shrinkage results.
• Identify issues based on product selling and customer feedback to improve performance.
• Provide training and development to self and team.

Skills

Retail leadership

Customer service

People management

Job description

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

Nike Kildare Is Looking For a Floor Manager (Operations Coach) FULL TIME 40 HRS To Join Our Team And Provide World-class Service To The Consumer

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".

As An Operations Coach You Are

Crucial to the effective running of the department. You will be focused on profit and loss control, customer satisfaction and shrinkage results by overseeing operational aspects. You will drive and inspire your back-of-house team to process stock efficiently and to ensure that the back of house environment mirrors the unique energy, passion, and innovation our consumers experience on the shop floor.

Main Responsibilities

• Managing the daily activities within the operational and back of house areas of the store, including cash office, Health and safety policies and procedures, shipping and receiving, stock flow, loss prevention and product management.
• Lead, coach, drive and inspire associates within designated areas to process stock efficiently in B.O.H and support F.O.H satellite stockrooms management Identifying issues and opportunities based on stock requirements and product availability
• Replenishment -Ensuring all processes are delivered efficiently and to a high standard for shrinkage results, overseeing effective operational and productivity.
• Identify issues and opportunities based on product selling from F.O.H team and consumer feedback.
• Training and education to further develop yourself and the team
• People and HR management responsibilities.
• Assist the leadership team in delivering a premium consumer and employee experience.

What You Get

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

Qualifications

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
• Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling

What You Bring

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Availability

• Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”?

• Please note that international relocation support is not provided for this role