Department Manager (Operations Coach) - Kildare

Nike; Newbridge; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Benefits package

Pension & shares

Career opportunities

Leadership training

DEI culture

Nike dress code

Sports activities

Job summary

Nike Kildare is seeking a Floor Manager (Operations Coach) for full-time 40 hours to drive store operations and deliver world-class service to shoppers. You will lead back-of-house and front-of-house teams, ensuring stock accuracy, safety, and a culture of energy and innovation on the shop floor.

You will oversee daily processes, coach staff, manage HR duties, and play a key role in delivering a premium consumer and employee experience.

Qualifications

• Advanced exposure to Retail and People Management and leading a shop floor.
• Experience impacting business results including budgeting, planning, sales and customer service.
• Experience identifying training needs and conducting in-person learning activities.
• Proven ability to use coaching and conflict-resolution techniques.

Responsibilities

• Oversee daily store operations, including cash office, health and safety, shipping/receiving, stock flow and loss prevention.
• Lead and coach associates within designated areas to ensure stock accuracy and strong customer service.
• Ensure replenishment and productivity targets are met while minimizing shrinkage.
• Identify opportunities from product availability and consumer feedback to improve performance.
• Provide training and development to self and team; manage HR responsibilities as needed.
• Support leadership in delivering premium consumer and employee experiences.

Skills

Retail leadership

People management

Customer service

Communication

Job description

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

Nike Kildare is looking for a Floor Manager (Operations Coach) FULL TIME 40 HRS to join our team and provide world-classservice to the consumer:

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called “Head Coach”, an Assistant Store Manager is called “Assistant Head Coach”, a department manager is called “Coach”, a team leader is called “Lead“ and a Sales Associates is called “Athlete”.

As an Operations Coach you are:

Crucial to the effective running of the department. You will be focused on profit and loss control, customer satisfaction and shrinkage results by overseeing operational aspects. You will drive and inspire your back-of-house team to process stock efficiently and to ensure that the back of house environment mirrors the unique energy, passion, and innovation our consumers experience on the shop floor.

Main responsibilities

• Managing the daily activitieswithin the operational and back of house areas of the store, including cash office, Health and safety policies and procedures, shipping and receiving, stock flow, loss prevention and product management.
• Lead, coach, drive and inspire associates within designated areas to process stock efficiently in B.O.H and support F.O.H satellite stockrooms management Identifying issues and opportunities based on stock requirements and product availability
• Replenishment -Ensuring all processes are delivered efficiently and to a high standard for shrinkage results, overseeing effective operational and productivity.
• Identifyissues and opportunities based on product selling from F.O.H team and consumer feedback.
• Training and education to further develop yourself and the team
• People and HR management responsibilities.
• Assist the leadership team in delivering a premium consumer and employee experience.

What you get

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

Qualifications

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
• Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling

What you bring

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Availability

• Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”?

Please note that international relocation support is not provided for this role