Dental Laboratory Office Administrator

Dentaltech Group; Dublin; On-site; EUR 28,000 - 40,000; Full time

Job summary

Dentaltech Lab is seeking a dedicated Office Administrator to manage the office and ensure smooth operations of the laboratory, cases handling, and invoicing. You will work in a busy, fast-paced environment as part of a growing team.

The role focuses on CRM case management, scheduling, client communication by phone and email, and accurate data entry with strong attention to detail. Full-time, Monday to Friday with a competitive salary.

Qualifications

• Experience in the dental industry with dental terminology.
• Strong customer service, administration and teamwork.
• Highly efficient, organized and detail-oriented.
• Self-starter with excellent communication and multi-tasking.
• Experience with CRM or appointment booking systems.
• Proficient in Microsoft Word, Excel and Outlook; billing experience.

Responsibilities

• Manage and update incoming and outgoing cases in CRM with accurate records.
• Plan and schedule cases for on-time delivery.
• Assign cases to correct locations and team members.
• Scan cases with 3D scanner; maintain digital records, invoicing and payments.
• Communicate with customers by phone and email; maintain relationships.
• Support team to meet Quality and On-Time deliverables.

Skills

Customer service

Administration

Teamwork

Organisation

Self-starter

Communication

Multi-tasking

Tools

MS Word

MS Excel

Outlook

CRM software

Billing software

Job description

Dentaltech Lab is an award-winning dental laboratory focused on delivering high-quality dental solutions. Operating across multiple service channels, we are committed to integrating advanced technology into our practice. We were the first dental company in Ireland to implement IOS scanning and Carbon 3D printing for denture manufacturing. Additionally, our facility holds the distinction of being the first outside North America to achieve Dentsply Lucitone Digital Certification. Backed by a dedicated and highly skilled team, Dentaltech Lab is executing a strategic plan for steady national and international expansion over the next three to five years.

We are hiring a full-time Office Administrator

to manage the office and associated duties of our laboratory and to ensure the smooth running of lab and efficiency of incoming and outgoing cases. This is a superb opportunity for someone who has great attention to detail, can work in a busy fast-paced environment and is looking to work with a growing team.

Job Description

• Managing and updating the incoming and outgoing cases on the CRM to ensure accurate records
• Plan and schedule cases for on-time delivery.
• Assigning cases to correct locations and team members
• Scanning cases on 3D scanner for digital records maintaining accurate accounts for the customers, including invoicing, statements, payment allocations and light credit control
• Communicating with our customers by phone and email and maintaining relationships,
• Working with the team and helping to ensure we meet our core deliverables of Quality, On-Time.

Personal Requirements

• Will have experience in the dental industry and have a strong understanding of dental and denture appointments/treatments and dental terminology.
• Will have a strong focus on providing consistently high standards of customer service, administration and team-work
• Must be highly efficient and organised
• Self Starter/Superior Customer Service.
• Must have very confident communication manner
• Must have the ability to multi-task in fast-paced environment

Further Details

• There will be a requirement for flexibility in relation to hours to ensure the incoming cases from the day are entered and redirected accordingly
• Strong organizational skills and an aptitude for details are essential.
• Accurate and fast typing a real advantage
• Previous experience in a service industry such as dental/medical or pharma is essential
• A working knowledge of Microsoft Applications (word and excel) and Outlook systems is a necessity.
• Experience with CRM or appointment booking systems would be a distinct advantage.
• Experience with accounts and understanding billing is essential
• Full Time Role Monday to Friday
• Excellent Salary for the right candidate, negotiable and depending on experience