Dental Lab Office Admin — Case Management & Invoicing

Dentaltech Group; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Dentaltech Lab is hiring a full-time Office Administrator to manage office duties for the laboratory and ensure smooth lab operations and efficient handling of cases. The role demands attention to detail, ability to work in a busy environment, and collaboration within a growing team.

Key tasks include CRM record updates, case scheduling, assignment to locations, digital scanning and invoicing, and client communications by phone and email. Previous dental/medical experience is essential.

Qualifications

• Experience in the dental industry with knowledge of dental terminology.
• Strong customer service, administration and teamwork skills.
• Highly efficient, organised and able to multitask in a fast-paced environment.
• Self-starter with confident communication and attention to detail.
• Ability to use Microsoft Word/Excel and Outlook; CRM experience is a plus.

Responsibilities

• Managing and updating incoming/outgoing cases on the CRM with accurate records.
• Plan and schedule cases for on-time delivery.
• Assign cases to correct locations and team members.
• Scan cases on 3D scanner for digital records; manage invoicing, statements, payments and light credit control.
• Communicate with customers by phone and email and maintain relationships.
• Collaborate with the team to meet Quality and On-Time deliverables.

Skills

Dental industry knowledge

Customer service

Organisation

Multi-tasking

Communication

Typing speed

Attention to detail

Tools

MS Office

CRM systems

Job description

Dentaltech Lab is hiring a full-time Office Administrator to manage office duties for the laboratory and ensure smooth lab operations and efficient handling of cases. The role demands attention to detail, ability to work in a busy environment, and collaboration within a growing team.

Key tasks include CRM record updates, case scheduling, assignment to locations, digital scanning and invoicing, and client communications by phone and email. Previous dental/medical experience is essential.