Dental Laboratory Office Administrator

Dentaltech Group; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Dentaltech Lab is hiring a full-time Office Administrator to manage office duties for the laboratory and ensure smooth lab operations and efficient handling of cases. The role demands attention to detail, ability to work in a busy environment, and collaboration within a growing team.

Key tasks include CRM record updates, case scheduling, assignment to locations, digital scanning and invoicing, and client communications by phone and email. Previous dental/medical experience is essential.

Qualifications

• Experience in the dental industry with knowledge of dental terminology.
• Strong customer service, administration and teamwork skills.
• Highly efficient, organised and able to multitask in a fast-paced environment.
• Self-starter with confident communication and attention to detail.
• Ability to use Microsoft Word/Excel and Outlook; CRM experience is a plus.

Responsibilities

• Managing and updating incoming/outgoing cases on the CRM with accurate records.
• Plan and schedule cases for on-time delivery.
• Assign cases to correct locations and team members.
• Scan cases on 3D scanner for digital records; manage invoicing, statements, payments and light credit control.
• Communicate with customers by phone and email and maintain relationships.
• Collaborate with the team to meet Quality and On-Time deliverables.

Skills

Dental industry knowledge

Customer service

Organisation

Multi-tasking

Communication

Typing speed

Attention to detail

Tools

MS Office

CRM systems

Job description

Dentaltech Lab is an award-winning dental laboratory focused on delivering high-quality dental solutions. Operating across multiple service channels, we are committed to integrating advanced technology into our practice. We were the first dental company in Ireland to implement IOS scanning and Carbon 3D printing for denture manufacturing. Additionally, our facility holds the distinction of being the first outside North America to achieve Dentsply Lucitone Digital Certification. Backed by a dedicated and highly skilled team, Dentaltech Lab is executing a strategic plan for steady national and international expansion over the next three to five years.

We are hiring a full-time Office Administrator to manage the office and associated duties of our laboratory and to ensure the smooth running of lab and efficiency of incoming and outgoing cases. This is a superb opportunity for someone who has great attention to detail, can work in a busy fast-paced environment and is looking to work with a growing team.

Job Description

• Managing and updating the incoming and outgoing cases on the CRM to ensure accurate records
• Plan and schedule cases for on-time delivery.
• Assigning cases to correct locations and team members
• Scanning cases on 3D scanner for digital records maintaining accurate accounts for the customers, including invoicing, statements, payment allocations and light credit control
• Communicating with our customers by phone and email and maintaining relationships,
• Working with the team and helping to ensure we meet our core deliverables of Quality, On-Time.

Personal Requirements

• Will have experience in the dental industry and have a strong understanding of dental and denture appointments/treatments and dental terminology.
• Will have a strong focus on providing consistently high standards of customer service, administration and team-work
• Must be highly efficient and organised
• Self Starter/Superior Customer Service.
• Must have very confident communication manner
• Must have the ability to multi-task in fast-paced environment

Further Details

• There will be a requirement for flexibility in relation to hours to ensure the incoming cases from the day are entered and redirected accordingly
• Strong organizational skills and an aptitude for details are essential.
• Accurate and fast typing a real advantage
• Previous experience in a service industry such as dental/medical or pharma is essential
• A working knowledge of Microsoft Applications (word and excel) and Outlook systems is a necessity.
• Experience with CRM or appointment booking systems would be a distinct advantage.
• Experience with accounts and understanding billing is essential
• Full Time Role Monday to Friday
• Excellent Salary for the right candidate, negotiable and depending on experience