DC Pensions Team Leader

WTW; Dublin; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working options

25 days annual leave + 1 WTW day

Private healthcare

Life insurance

Group income protection

Company pension with up to 10% company

Volunteer day

Employee share scheme

More perks including EV car scheme

Job summary

WTW Ireland is seeking a Team Leader to head a pensions administration team, delivering high-quality services across diverse clients. You will manage workloads, balance resources, ensure compliance, and foster a thriving team environment.

This role blends technical pensions knowledge with people leadership and clear career progression. Key requirements include DC Pensions administration experience, QFA, and proven people management.

Qualifications

• DC/Defined Contributions pensions administration experience is essential.
• QFA is essential.
• People management experience is essential.
• Excellent PC skills - Microsoft Packages.
• Excellent communication skills (written & verbal).
• Excellent interpersonal skills.
• Strong Customer focus.
• Analytical skills.
• Self-Motivated.

Responsibilities

• Manage and motivate a team of pension administrators to ensure deadlines are met.
• Liaise with consultants and other teams to ensure services meet customer expectations.
• Coach and develop the pension administrators by identifying development needs.
• Provide regular updates to Operations Team on team WIP.
• Be the point of contact for team members.
• Ensure client SLAs are met and standard procedures are followed.
• Ensure errors are minimized and processes are adhered to.
• Calculate member benefits.
• Process routine and administrative tasks.
• Respond to clients in a timely manner with relevant information.

Skills

Pensions administration

People management

Communication skills

Analytical skills

Self-motivated

Education

QFA

Tools

Microsoft Office

PC skills

Job description

Description

Join WTW's Outsourcing Ireland team as a Team Leader and take the next exciting step in your pensions career. In this role, you'll lead and develop a team of administrators, helping them deliver a consistently high standard of service across a diverse client portfolio. You'll be responsible for managing workloads, balancing resources, ensuring compliance, and creating an environment where people can thrive and succeed. This is an excellent opportunity for someone looking to combine their technical pensions expertise with people leadership and career progression.

The Role

• Manage and motivate a team of pension administrators to ensure deadlines are met.
• Liaise with consultants and other teams where required to ensure services are provided in line with customer expectations.
• Coach and develop the pension administrators by identifying individual and team development needs
• Provide regular updates to Operations Team on team work in progress (WIP)
• Be the point of contact for team members
• Ensure that client SLAs are met and all standard procedures are adhered to
• Ensure errors are kept to minimum and that processes are adhered to.
• Calculate member benefits
• Actions all routine and administrative tasks
• Respond to clients in a timely manner with relevant, accurate information

Qualifications

What You'll bring

DC/Defined Contributions Pensions administration experience is essential

QFA is essential

People management experience is essential

Excellent PC skills - Microsoft Packages

Excellent communication skills (written & verbal)

Excellent interpersonal skills

Strong Customer focus

Analytical skills

Self-Motivated

What We Offer

• Enjoy a benefits package designed to help you thrive, both professionally and personally.
• You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
• Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]