Senior Pension Administrator

WTW; Dublin; Hybrid; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Hybrid work

Educational support

Volunteer day

Share scheme

Cycle to work

Optical cover

Annual leave

Job summary

WTW Ireland is seeking a Senior Pensions Administrator to join our Global Outsourcing team in Dublin on a hybrid basis. You will lead and develop a team delivering high-quality pension administration services to global clients.

You will manage complex workloads, drive improvements, and coach colleagues while maintaining strong client relationships and ensuring service levels are met.

Qualifications

• Experience handling DC occupational schemes.
• Experience in a pensions administration environment.
• Strong written and verbal communication.
• Excellent time management and prioritisation.
• Proficient computer skills.
• Commitment to accuracy and quality.

Responsibilities

• Ensure client work is completed on time while meeting quality standards.
• Take ownership and monitor work allocation to meet service levels.
• Lead complex or project work as required.
• Drive best practices and continuous improvements.
• Coach, mentor and develop team members.
• Maintain high professionalism with clients to promote the brand.
• Support and develop client relationships as appropriate.
• Participate in recruitment and selection of colleagues.
• Foster a positive working environment within the team.

Skills

DC schemes

Pensions administration

Interpersonal skills

Time management

Computer literacy

Quality adherence

QFA qualified

Job description

Description

Join us as a Senior Pensions Administrator within our Global Outsourcing line of business based out of our Dublin office working Hybrid.

As a Senior Pensions administrator, you will work with – or lead – a team of dedicated Administrators, delivering a high-quality, professional service to an impressive portfolio of global, market-leading clients. If you’re ambitious, people-focused and thrive in a fast-paced environment, this is your opportunity to grow your career with some of the best talent in the industry.

The Role

• Ensure client work is undertaken on time whilst adhering to our quality standards.
• Take ownership and accountability and monitor work allocation to ensure service level is achieved.
• Lead the more complex/project work as required.
• Drive best practice and identify continuous improvements.
• Coach, mentor and drive colleague training, development, and team performance.
• High level of professionalism internally and with clients to promote our brand.
• Support and develop our client relationships as appropriate.
• Active involvement in recruitment and selection of colleagues
• Work with your team and the business to create a positive working environment.

Qualifications

What you’ll bring

• Demonstrable track record in dealing with DC occupational schemes
• Prior experience within a pension’s administration environment.
• Interpersonal skills to include excellent written and verbal communication.
• Strong time management skills and the ability to organize and prioritise tasks.
• Computer literate.
• Take pride in your work with accuracy and adherence to a high level of quality being paramount.
• QFA qualified

What we offer

At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days - giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support and a dedicated volunteer day. Customise additional flexible benefits with extras like our share scheme, cycle-to-work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]