Day Porter

Ballyfin Demesne; Ballyfin; On-site; EUR 25,000 - 32,000; Full time

Job summary

Ballyfin Demesne in Ireland is seeking a personable Front of House team member for a busy, luxury property. You will welcome guests, manage check-ins, assist with rooms, handle calls, and support all public areas.

The role includes tours, guest assistance with Demesne activities, luggage handling, and coordinating with other departments. A 5 over 7 shift from 8am to 8pm is required to cover peak times.

Qualifications

• Customer service oriented
• Excellent communication skills
• Team player

Responsibilities

• Welcome guests on the steps of the House and meet/greet guests
• Manage luggage and parking of vehicles
• Assist guests to allocated rooms and provide directions
• Maintain a constant presence in public areas and entrance hall
• Answer the house telephone courteously and relay messages
• Provide information and daily house tours
• Assist guests with Demesne activities and bookings
• Issue and maintain sports equipment and golf buggies
• Restock and clean public fireplaces and keep areas tidy
• Support other departments as needed
• Engage with guests to ensure a quality experience and privacy

Job description

This is an ideal opportunity for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House and has direct communciation with our guests.

This is a Full time permanent position, 5 over 7 days, Shift work. 3 shift patterns available spanning the hours of 8am - 8pm. Occasional night work for cover.

• Welcome our guests on the steps of the House as they arrive
• Meet and greet our guests
• Responsible for guest luggage and parking of expensive vehicles
• Responsible to assist guests to their allocated rooms
• To have an almost constant presence in the public areas and entrance hall.
• Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately.
• Offering the best possible advice to guests on the House and Demesne and complete daily house tours
• Assisting guests with all Demesne activities.
• Issuing and maintaining all sports equipment and golf buggies.
• Restocking, cleaning and maintaining all public fireplaces
• Keeping public areas tidy and checking on guests without intruding on their privacy.
• Helping other departments when necessary
• Conversing with guests, providing information and directing them as required.

If you are a team player, have a passion for customer service, have excellent communication skills and want to work in a 5 star luxury property surrounded by natural beauty - then we want to hear from you.