Data Center Technician

Amazon Web Services (AWS); Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Amazon Data Services Ireland Limited is seeking a Data Center Technician to be part of the Operations team responsible for maintaining data center infrastructure. The role operates on a 24x7 shift rotation and serves as a primary contact for internal and external customers on hardware and network issues.

You will work with cross-functional teams to perform hardware repairs, OS and network tasks, and participate in safety and security best practices while contributing to documentation and process

Qualifications

• High school or equivalent diploma.
• Experience with computer hardware troubleshooting and repair.
• Experience in networking.

Responsibilities

• Work on SLA-driven trouble tickets and troubleshooting.
• First line touch point for hardware issues.
• Perform routine server hardware repairs.
• Carry out OS, network and server repairs.
• Work with cross-functional teams to complete routine work.
• Engage with Smart Hands in EU Regional POPs.
• Adhere to security and safety best practices in the data center.
• Participate in Data Center power and cooling events.
• Participate in team meetings for metric analysis and daily/weekly goals.
• Identify and help create documentation for use globally.
• Identify and help create process improvements relevant to the data center environment.
• Perform server upgrades, rebuilds, scheduled works as required.
• Interact with third party vendors & contractors.
• Contribute to the development of other team members.

Skills

Hardware troubleshooting

Networking

Customer communication under pressure

Education

High school diploma or equivalent

Job description

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region. A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full time and shift based, operating on a 24*7 rotation.

Responsibilities

• Work and meet SLA’s against assigned trouble tickets via a directed workflow
• First line touch point for hardware troubleshooting and technical issues
• Perform regular server hardware repairs(drives, motherboards etc)
• Carry out routine network, server hardware and OS related repairs
• Work with cross-functional teams on a regular basis to complete routine work
• Engage with Smart Hands in EU Regional POPs
• Adhere to security and safety best practices in the data center
• Participate in Data Center power & cooling events
• Participate in team meetings for metric analysis and daily/weekly goals achievement
• Identify and help create documentation for use globally
• Identify and help create process improvements relevant to the data center environment
• Perform server upgrades, rebuilds, scheduled works as required
• Interact with third party vendors & contractors
• Contribute to the development of other team members

Basic Qualifications

• High school or equivalent diploma
• Experience with computer hardware troubleshooting and repair
• Experience in networking

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Data Services Ireland Limited

Job ID: A10479734