Cloud-Ready Data Center Technician (24/7)

Amazon Web Services (AWS); Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Amazon Data Services Ireland Limited is seeking a Data Center Technician to be part of the Operations team responsible for maintaining data center infrastructure. The role operates on a 24x7 shift rotation and serves as a primary contact for internal and external customers on hardware and network issues.

You will work with cross-functional teams to perform hardware repairs, OS and network tasks, and participate in safety and security best practices while contributing to documentation and process

Qualifications

• High school or equivalent diploma.
• Experience with computer hardware troubleshooting and repair.
• Experience in networking.

Responsibilities

• Work on SLA-driven trouble tickets and troubleshooting.
• First line touch point for hardware issues.
• Perform routine server hardware repairs.
• Carry out OS, network and server repairs.
• Work with cross-functional teams to complete routine work.
• Engage with Smart Hands in EU Regional POPs.
• Adhere to security and safety best practices in the data center.
• Participate in Data Center power and cooling events.
• Participate in team meetings for metric analysis and daily/weekly goals.
• Identify and help create documentation for use globally.
• Identify and help create process improvements relevant to the data center environment.
• Perform server upgrades, rebuilds, scheduled works as required.
• Interact with third party vendors & contractors.
• Contribute to the development of other team members.

Skills

Hardware troubleshooting

Networking

Customer communication under pressure

Education

High school diploma or equivalent

Job description

Amazon Data Services Ireland Limited is seeking a Data Center Technician to be part of the Operations team responsible for maintaining data center infrastructure. The role operates on a 24x7 shift rotation and serves as a primary contact for internal and external customers on hardware and network issues.

You will work with cross-functional teams to perform hardware repairs, OS and network tasks, and participate in safety and security best practices while contributing to documentation and process