CX Technical Enablement Lead

WinsAbove; Dublin; Hybride; EUR 95 000 - 121 000; Plein temps

Avantages offerts par ce poste

Mental health benefits

Career coaching

Family building benefits

Long-term savings plans

In-office dining options

Résumé du poste

Asana is seeking a CX Technical Enablement Partner to lead technical training development for our Support and Professional Services teams in Dublin. This hybrid, in-office role guides strategic enablement while creating hands-on curriculum and content to drive adoption and growth.

You will diagnose capability gaps, design scalable roadmaps, and collaborate with senior leaders to align with product capabilities and enterprise AI workflows.

Qualifications

• 2+ years implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
• Experience in technical enablement, instructional design, or customer-facing technical roles with a training focus.
• Proven ability to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
• Deep technical acumen with APIs, data flows, and integrations.

Responsabilités

• Act as the primary enablement strategic partner for Support and Professional Services leadership, conducting recurring needs assessments to translate business goals into prioritized enablement roadmaps.
• Own and prioritize the enablement roadmap, managing intake requests and establishing clear metrics to measure training effectiveness and business impact.
• Design, build, and deliver technical curricula, including product architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks.
• Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards and frameworks.
• Build and scale technical certification programs for Support, Services, and Customer Success teams.
• Partner with the AI Product Enablement lead to ensure readiness for new product capabilities and enterprise AI feature rollouts.
• Author and curate technical artifacts and documentation to maintain a centralized knowledge base.

Connaissances

Technical enablement

Instructional design

APIs & integrations

SaaS concepts

Certification programs

Cross-functional collaboration

Content authoring

Outils

Asana platform

LMS

Content authoring tools

Description du poste

Asana is seeking a CX Technical Enablement Partner to lead technical training development for our Support and Professional Services teams in Dublin. This hybrid, in-office role guides strategic enablement while creating hands-on curriculum and content to drive adoption and growth.

You will diagnose capability gaps, design scalable roadmaps, and collaborate with senior leaders to align with product capabilities and enterprise AI workflows.