CX Tech Enablement Leader — Hybrid & AI Training

Asana, Inc.; Dublin; Hybride; EUR 95 000 - 121 000; Plein temps

Avantages offerts par ce poste

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long‑term savings or retirement plans

In‑office culinary options

Résumé du poste

Asana, Inc. in Dublin is seeking a CX Technical Enablement Partner to lead technical training across the Customer Experience teams and close capability gaps with targeted learning programs.

You will balance strategic advisory work with hands-on curriculum design to drive adoption, retention, and growth in AI-enabled workflows. You will report to the Head of CX Enablement and collaborate with the AI Product Enablement lead to scale certifications, develop artifacts, and build a centralized

Qualifications

• 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
• Proven track record in technical enablement, instructional design, or customer-facing technical roles with a dedicated training focus.
• Experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
• Deep technical acumen with the ability to master complex SaaS concepts, including platform administration, data flows, APIs, and integrations.

Responsabilités

• Act as the primary enablement strategic partner for Support and Professional Services leadership, translating business goals into prioritized enablement roadmaps.
• Own and prioritize the CX enablement roadmap, manage intake requests and establish metrics to measure training impact.
• Design, build, and deliver technical curricula, including product architecture, admin configuration, demo workflows, APIs/integrations, and troubleshooting frameworks.
• Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards.
• Build and scale technical certification programs for Support, Services, and Customer Success teams.
• Collaborate with the AI Product Enablement lead to ensure readiness for new product capabilities and enterprise AI feature rollouts.

Connaissances

Technical enablement

Instructional design

Cross-functional collaboration

SaaS / B2B knowledge

Description du poste

Asana, Inc. in Dublin is seeking a CX Technical Enablement Partner to lead technical training across the Customer Experience teams and close capability gaps with targeted learning programs.

You will balance strategic advisory work with hands-on curriculum design to drive adoption, retention, and growth in AI-enabled workflows. You will report to the Head of CX Enablement and collaborate with the AI Product Enablement lead to scale certifications, develop artifacts, and build a centralized