CX Tech Enablement Partner: AI Training & Certification

Asana, Inc.; Dublin; Hybride; EUR 95 000 - 121 000; Plein temps

Avantages offerts par ce poste

Mental health benefits

Career coaching

Inclusive family building benefits

Long-term savings plans

In-office culinary options

Résumé du poste

Asana is seeking a CX Technical Enablement Partner for its Dublin office, combining strategic advisory with hands-on curriculum development to close technical capability gaps across the Customer Experience teams. This role operates in a hybrid, office-centric model with in-office days and some WFH flexibility.

You will design technical training, APIs/integrations, and troubleshooting frameworks, while creating engaging content and scalable certification programs to drive adoption and retention.

Qualifications

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
• Proven track record in technical enablement, instructional design, or customer-facing technical roles with a dedicated training focus.
• Demonstrated experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.

Responsabilités

• Act as the primary enablement strategic partner for Support and Professional Services leadership, conducting recurring needs assessments to translate business goals into prioritized enablement roadmaps.
• Own and prioritize the Support and Services CX enablement roadmap, managing intake requests and establishing clear metrics to measure training effectiveness and business impact.
• Design, build, and deliver technical curricula, including product architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks.
• Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards and frameworks.
• Build and scale technical certification programs for Support, Services, and Customer Success teams.
• Partner closely with the AI Product Enablement lead to ensure organizational readiness for new product capabilities and enterprise AI feature rollouts.
• Author and curate technical artifacts and documentation to maintain a centralized, up-to-date knowledge base across Customer Experience.

Connaissances

AI tools curiosity

Technical enablement

Instructional design

Cross-functional collaboration

Outils

Asana platform

Description du poste

Asana is seeking a CX Technical Enablement Partner for its Dublin office, combining strategic advisory with hands-on curriculum development to close technical capability gaps across the Customer Experience teams. This role operates in a hybrid, office-centric model with in-office days and some WFH flexibility.

You will design technical training, APIs/integrations, and troubleshooting frameworks, while creating engaging content and scalable certification programs to drive adoption and retention.