Customer Support Technician – Shift Work

Kelsius Limited; Ireland; On-site; EUR 16,531 - 22,041; Full time

Job summary

Kelsius Limited in Gweedore, Co. Donegal is seeking a Customer Support Technician to join the team on-site. The role involves remote customer auditing, reporting, handling queries, and coordinating with high priority clients.

The position is full-time with 37.5-hour shifts including day, evening and night on a rota. Applicants must reside within commuting distance and have right to work in Ireland. Pay starts at €14.15 per hour.

Qualifications

• At least 1 year in a customer facing or support help desk environment.
• Strong organisational skills with good attention to detail.
• Excellent telephone manner and communication skills.
• Ability to produce written reports and documentation.
• Proficient in Microsoft Office; fluency in European languages is an advantage.

Responsibilities

• Handle customer queries and log all customer calls.
• Ensure inbound calls are answered promptly.
• Remote customer auditing and reporting.
• Monitor high priority customers on the Watch List.
• Act as point of contact for client queries and escalations.
• Carry out system changes using Kelsius configuration tools.

Skills

Organisational skills

Attention to detail

Telephone manner

Communication skills

Written reports

MS Office

Time management

Multilingual

Tools

Microsoft Office

Kelsius configuration tools

Job description

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips.HACCP– short forHazard Analysis and Critical Control Point– is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of Customer Support Technician. You will be responsible for remote customer auditing / reporting and supporting Kelsius customers.

This role is based on-site at our head office in Gweedore, Co. Donegal. Candidates must reside within commutable distance to the office and they must hold the relevant documentation for right to work in Ireland.

Hours of Work:Full-time (37.5) Shift work. Day, evening and night shift will be required, based on rota. Shift work rates will be provided.

Key Responsibilities:

• Handling customer queries including the logging of all customer calls
• Ensure all inbound customer calls are responded to promptly
• Remote customer auditing and reporting
• Monitoring of high priority ‘Watch List’ customers
• Act as point of contact for client queries and escalations when necessary
• Carrying out system changes using Kelsius configuration tools

Skills & Experience Required:

• At least 1 years experience in a customer facing or customer support help desk environment
• Have strong organisational skills and demonstrate good attention to detail
• Have an excellent telephone manner and communication skills
• Have the ability to produce written reports and documentation
• Be proficient in Microsoft Office
• Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously
• Fluency in European Languages an advantage

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Type: Full-time

Pay: From €14.15 per hour

• Are you available for evening & night shifts?