Customer Success & Logistics Administrator

Controlled Environments Company (CEC); Leixlip; On-site; EUR 28,000 - 38,000; Full time

Job summary

Controlled Environments Company (CEC) in Leixlip is recruiting a Warehouse Customer Administrator to join a busy team handling customer enquiries by phone and email. You will develop strong relationships with customers, deliver first-class service, and coordinate with internal teams to ensure accurate information flow.

The role requires 2–3 years in a similar role, confidence to discuss product benefits, and solid MS Office and ERP system experience.

Qualifications

• 2–3 years’ experience in a similar role.
• Ability to identify customer needs and provide high level of customer service.
• Confidence to discuss the benefits and features of products.
• Good communication, organisational and administration skills.
• Flexible and Pro-active attitude; embraces new ideas/initiatives.
• Experience of SAP or similar ERP system.
• Strong Microsoft Office skills.

Responsibilities

• Deal with customer enquiries by phone and email.
• Develop good business relationships with new and existing customers.
• Deliver first class customer service.
• Liaise effectively with internal team members to complete tasks and distribute information.
• Increase customer satisfaction by solving problems and identifying improvement areas.
• Perform various actions, reporting, and input of information on SAP and various other operating systems as required.
• Compile and manage the regular communication of various reports to customers.
• Take part in various stock, or goods in/ goods out, related activities.

Skills

Customer service

Communication

Organisational skills

Administration

Pro-active attitude

Tools

SAP or similar ERP system

MS Office (Outlook, Excel, PowerPoint, Word)

Job description

Controlled Environments Company (CEC) in Leixlip is recruiting a Warehouse Customer Administrator to join a busy team handling customer enquiries by phone and email. You will develop strong relationships with customers, deliver first-class service, and coordinate with internal teams to ensure accurate information flow.

The role requires 2–3 years in a similar role, confidence to discuss product benefits, and solid MS Office and ERP system experience.