Customer Success Analyst

Asora Technologies Limited; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

Asora Technologies Limited is seeking a Customer Success Analyst to manage family office clients in Dublin or remotely. In this full-time role, you will build strong relationships and help clients maximize platform value.

Your responsibilities include managing post-onboarding clients, conducting business reviews, and addressing client needs. Ideal candidates will have experience in customer success and strong communication skills. Apply now to become part of this innovative team!

Qualifications

• Experience in customer success, account management, or relationship management.
• Strong analytical skills with the ability to interpret data.
• Excellent verbal and written communication skills.

Responsibilities

• Manage a portfolio of family office clients post-onboarding.
• Conduct regular check-ins and quarterly business reviews.
• Monitor client health metrics and proactively address risks.

Skills

Customer success experience

Analytical skills

Communication skills

Self-motivated

Tools

HubSpot

Salesforce

Job description

Customer Success Dublin / Remote Full-time

About the role

As a Customer Success Analyst, you will build and maintain strong relationships with Asora's family office clients, helping them maximise the value they get from the platform. You will be their primary point of contact, proactively identifying opportunities for deeper engagement and platform adoption.

Responsibilities

• Manage a portfolio of family office clients post-onboarding
• Conduct regular check-ins and quarterly business reviews
• Monitor client health metrics and proactively address risks
• Identify upsell and expansion opportunities within accounts
• Gather and relay client feedback to product teams
• Create and maintain client success documentation and playbooks

Requirements

• Experience in customer success, account management, or relationship management
• Understanding of family office operations and financial reporting
• Strong analytical skills with the ability to interpret data
• Excellent verbal and written communication skills
• Self-motivated with the ability to work independently
• Experience with CRM tools (HubSpot, Salesforce, or similar)

Interested in this role?

Send your CV and a brief cover letter to our team.