Customer Service Team Lead (3pm-11pm) - Remote

PGIM Ireland

Letterkenny

Hybrid

EUR 55,000 - 85,000

Full time

7 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

PGIM Ireland is seeking an Associate Manager, Customer Service to lead a team delivering high-quality customer and financial professional service for annuity products. The role emphasizes coaching, performance management, and continuous process improvement within a hybrid model that can accommodate remote work.

The position requires guiding daily service operations, managing workloads, and ensuring policy and regulatory compliance while driving improvements in First Contact Resolution and

Qualifications

3–5 years of customer service, contact centre, or operations experience.
Experience in financial services, retirement, annuity, insurance, or wealth management preferred.
Licensing may be required based on business needs.

Responsibilities

Lead, coach, and develop a team of Customer Service Professionals to achieve operational and customer experience objectives.
Conduct regular performance discussions, coaching sessions, and development planning activities.
Foster a culture of accountability, engagement, collaboration, and continuous improvement.
Support hiring, onboarding, training, performance management, and employee development activities.
Recognize and reward strong performance while addressing performance concerns promptly.

Skills

Leadership & people development

Customer service operations

Problem solving

Decision making

Communication

Collaboration

Continuous improvement

Job description

The position requires guiding daily service operations, managing workloads, and ensuring policy and regulatory compliance while driving improvements in First Contact Resolution and

Get your free, confidential resume review.

or drag and drop your file here.