Customer Care Specialist - Inclusive Team, Great Benefits

United Drug; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Employee assistance programme

Maternity and paternity pay

Product discounts

Pension contributions

Inclusive team culture

Job summary

PHX Ireland is seeking a Customer Service Representative to join the team. You will handle customer orders end-to-end, log queries, and build strong relationships with customers and internal teams in a fast-paced environment.

We offer employee assistance, maternity/paternity pay, product discounts, pension contributions, and an inclusive team culture where you are valued for you. The role is based in Dublin with opportunities across PHX Ireland locations.

Qualifications

• Keen eye for detail and accuracy in handling orders and data
• Strong people skills and ability to work well in a team
• Ability to stay calm under pressure and solve problems
• Clear communication across phone, email, and meetings
• Good organizational skills and multitasking capability
• Proficiency with Microsoft Office and quick to learn new systems

Responsibilities

• Handling customer orders from start to finish, including processing and tracking
• Logging queries and complaints and resolving them with professionalism
• Building strong relationships with customers and internal stakeholders
• Keeping databases up to date so informatio n is available when needed
• Participating in cross-department training to add value

Skills

Attention to detail

Interpersonal skills

Calm under pressure

Clear communication

Organizational skills

MS Office

Tools

Microsoft Office

Job description

PHX Ireland is seeking a Customer Service Representative to join the team. You will handle customer orders end-to-end, log queries, and build strong relationships with customers and internal teams in a fast-paced environment.

We offer employee assistance, maternity/paternity pay, product discounts, pension contributions, and an inclusive team culture where you are valued for you. The role is based in Dublin with opportunities across PHX Ireland locations.