Customer Service Representative

United Drug; Leinster; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Employee assistance programme

Wellbeing initiatives

Product discounts

Job summary

United Drug is seeking a Customer Service Representative to join our team in Ireland. You will manage customer orders end-to-end, log queries, and build strong relationships with customers and internal teams.

The role emphasizes accuracy, teamwork, and proactive problem-solving in a fast-paced environment. This position offers opportunities to work with multiple units within United Drug and PHX Ireland, with a focus on delivering excellent service and maintaining up-to-date information across

Qualifications

• Attention to detail in every interaction.
• Strong interpersonal skills and teamwork.
• Ability to stay composed and professional under pressure.
• Clear verbal and written communication.
• Excellent organisational abilities and multitasking.
• Proficient with MS Office and learning new systems quickly.

Responsibilities

• Handle customer orders from start to finish, including processing, tracking and review.
• Log queries and complaints and resolve them with professionalism.
• Develop and maintain strong relationships with customers and internal stakeholders.
• Keep customer and product information up to date across systems.
• Participate in cross-department training to add value across units.

Skills

Keen Eye for Detail

People skills

Calm under pressure

Clear communication

Organisation

MS Office / systems literacy

Tools

Microsoft Office

Job description

Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.

For us, individuality sparkollaborative, ambitious, innovative, and inclusive.

We are looking for a Customer Service Representative to join the team.s new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.

Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, c

Every call you answer, helps us care for people better.

Why You’ll Love Working With Us:

We've got your back: employee assistance programme and wellbeing initiatives

Family comes first: Life Stage Policies including maternity and paternity pay

Perks you'll actually use: product discounts

Belonging at Work: Inclusive, welcoming team culture where you're valued for you.

What You’ll Be Doing:

• Handling customer Orders: from start to finish - processing, tracking, reviewing and making sure everything is accurate
• Dealing with Queries: logging queries and complaints in the system and dealing with them with professionalism and care
• Building Relationships: developing strong relationships with customers and internal stakeholders
• Database Management: keep our systems up to date so everyone has the right information at the right time
• Cross Department Training: participate in training across different units so you're always able to add value

What You’ll Need to Succeed:

• Keen Eye for Detail: accuracy is everything here
• Love Working with People: you have great interpersonal skills and enjoy working as part of a team
• Stay Calm Under Pressure: you know how to solve problems with a level head
• Communicate Clearly: whether it's on the phone, by email or in a meeting
• Stay Organised: you can juggle tasks without letting things slip
• Good with Systems: confident to use Microsoft Office and quick to learn new systems

About United Drug

United Drug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. The business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer - all leaders in their category.

About PHX Ireland & PHOENIX Group

We are comprised of United Drug, Ireland's leading pharmaceutical wholesaler and distributor; McCabes Pharmacy, Ireland's leading community pharmacy chain; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.

PHX Ireland Group employs over 1,800 people, operates 5 distribution centres and pharmacies nationwide, delivering over 85 million packs to Irish pharmacies and hospitals and serving 500,000 patients each year.

PHX Ireland is part of the PHOENIX group, Europe's leading healthcare provider. Headquartered in Mannheim, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies.

We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to [e-mail]