Customer Service Specialist

Blackberry Hearing; Naas; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Monthly Commission Plan

Private Pension with Matched Employer Contribution

Job summary

A leading provider of hearing aids is seeking Customer Service Specialists in Naas, County Kildare. This full-time role involves managing customer enquiries, appointment scheduling, and stock orders while ensuring exceptional service. Ideal candidates should possess excellent customer service skills, be detail-oriented, and comfortable with technology. A full driver's license is required. Competitive base salary of €30,000 plus monthly commission.

Qualifications

• Must have a full driver's license.
• Comfortable with IT, experience with social media and CRMs is a plus.
• Ability to work in a busy, fast-paced environment.

Responsibilities

• Ensuring customers receive the highest level of service.
• Managing inbound calls from customers and booking appointments.
• Ensuring quality appointments are scheduled for Audiologists.
• Managing Customer Service queries from inbound calls.
• Handling customers' stock orders and eShop orders.

Skills

Exceptional Customer Service Skills

Detail oriented

Fast learner

Experience with IT

Job description

Established in 2015, Blackberry Hearing has quickly grown to become the largest Irish-owned provider of hearing aids. Our incredible team of 40 people manage over 55 clinics nationwide and set the standard when it comes to service, transparency and price. We set out to become the best hearing aid provider in Ireland by providing every customer with an outstanding level of service. We say what we do, and we do as we say.

We are a local Irish business with ambitious growth plans into the future and are looking for smart, hardworking, and conscientious people to join our team. Our customer reviews and video testimonials reflect our commitment to our customers and the level of service we aim to provide everyone.

The Role

We are hiring several Customer Service Specialists who will work in tandem with our existing contact centre team to manage customer enquiries, stock orders, campaigns, and appointment scheduling. This full-time role is based in our head office outside Naas, Co. Kildare offers an exciting opportunity to join a growing Irish business that focuses on creating a positive working environment for all staff.

Responsibilities of the role

• Looking after our customers to ensure they receive the highest possible level of service and satisfaction with every touchpoint they have with Blackberry Hearing.
• Managing inbound calls from our customers, booking appointments for audiologists
• Ensuring quality, screened appointments are in the diary for our Audiology Team.
• Manage Customer Service queries from Inbound Calls.
• Managing Customers Stock Orders and eShop orders
• Base Salary is €30,000 per year
• Monthly Commission Plan
• Private Pension with Matched Employer Contribution
• Exceptional Customer Service Skills
• Fast learner, happy to work in a busy fast paced working environment
• Detail orientated
• Full Drivers Licence
• Comfortable with IT (Experience with social media, CRMs a plus)