Customer Service Representative

OUTsurance Ireland; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Cherrywood office

APA qualification support

Income protection

Life cover

Bike to Work

Insurance discounts

Employee Assistance Programme

Job summary

OUTsurance DAC in Ireland is seeking a Customer Service Agent to deliver excellent service in a growing team. You will handle telephone queries, act as the first point of contact for service inquiries, and build strong relationships with customers over the phone to ensure a professional, timely service.

You’ll work in a regulated environment under Central Bank of Ireland rules and contribute to PBS-based performance metrics with monthly bonuses.

Qualifications

• Sales experience desired but not essential; APA exams desired but not essential (must be willing to work towards exams)

Responsibilities

• Receive and handle telephone queries
• Act as the first point of contact for customers on all service related enquiries
• Establish and maintain effective relationships with customers over the phone
• Provide a professional service by processing queries efficiently in a timely manner
• Research and build customer’s interest in the services of our motor and home insurance products available
• Handle customer complaints and deal with them in an efficient and professional manner
• Gather and record accurate client details on our internal systems
• Assist with the client onboarding process gathering all accurate data that we require
• Comply with Risk and Compliance frameworks, policies and procedures associated with the role
• Liase with internal teams to ensure queries are being dealt with efficiently
• Represent the company and the OUTsurance brand

Job description

Customer Service Agent________________________________________

Company Description:

Step into the world of OUTsurance DAC, a vibrant, ambitious, and ground-breaking new player in Ireland. Backed by OUTsurance Group Limited, with established operations in South Africa and Australia, we’re just getting started in Ireland and want YOU on board!

At OUTsurance, we believe in delivering Awesome Service. The Operations Department, which includes Sales, Customer Service and Claims plays a pivotal role in delivering on our Service promise for our amazing customers and always treating customers fairly.

Who we want:

• We're looking for individuals who live our amazing values to join our team.
• People who possess diverse personalities and remarkable character that can help us build a great company and offer a better insurance alternative to Ireland.

What’s in it for you:

• Brand new office in Cherrywood, easily accessible
• Opportunity to be a part of a growing company with a great working culture
• Competitive salary with great earning potential
• Company assisted support programme to achieve APA Qualification
• Attractive benefits package including income protection and life cover
• Bike to Work scheme
• 10% Discounts on Insurance
• Employee Assistance Programme

What you’ll be doing:

• You will work in a target driven environment and be rewarded with our unique PBS performance bonus structure scheme on a monthly basis for excellent performance to include call quality, customer satisfaction and customer experience etc.
• Receive and handle telephone queries
• Act as the first point of contact for customers on all service related enquiries.
• Establish and maintain effective relationships with customers over the phone.
• Provide a professional service by processing queries efficiently in a timely manner.
• Research and build customer’s interest in the services of our motor and home insurance products available.
• Handle customer complaints and deal with them in an efficient and professional manner.
• Gather and record accurate client details on our internal systems.
• Assist with the client onboarding process gathering all accurate data that we require.
• Comply with Risk and Compliance frameworks, policies and procedures associated with the role.
• Liase with internal teams to ensure queries are being dealt with efficiently.
• Represent the company and the OUTsurance brand.

Your skillset and experience:

• Sales experience desired but not essential as we have a strong learning and development culture
• APA exams desired but not essential (must be willing to work towards achieving exams if not already qualified)

You’ll be working in a Regulated Environment:

• This position falls under the category of a regulated control function in accordance with the regulations outline in the Central Bank Reform Act 2010 Regulations 2011. Any appointment to this role is contingent upon the company’s assurance that the candidate fulfils the criteria stated in the Fitness and Probity standards issued by the Central Bank of Ireland. As part of this process, the company is obligated to conduct a specified due diligence procedure to evaluate the candidate's suitability and integrity.
• Must be willing to work towards and meet minimum competency requirements as set out by the Central Bank of Ireland's Minimum Competency Code.

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