Customer Service Representative

MCC Label; Drogheda; On-site; EUR 26,000 - 38,000; Full time

Job summary

MCC Label in Drogheda, Ireland seeks a Customer Service Representative to actively develop long-term relationships with your assigned client group, connecting with key business executives and stakeholders to ensure the timely delivery of our solutions.

You will liaison between customers and cross-functional internal teams, handle order entry, pricing accuracy, and proactively communicate via telephone, Teams, and email, with in-person meetings supported where viable.

Qualifications

• Safety: champion personal and Plant safety.

Responsibilities

• Safety: Champion all aspects of personal and Plant safety and housekeeping.
• Customer Relationship: Consistently communicate to every customer that they are valued, and their satisfaction is vital to our organization. Use intimate knowledge of the customer's business to be proactive in meeting the needs of the customer, with regular proactive communication to customers via telephone, Teams, and email, with in person meetings supported where viable. Delight the customer beyond their expectations.
• Financial: Ensure customer pricing is accurate on the company system and as advised by Estimating. Manage customer liable aged stock.
• Customer Intimacy: Build trusting, communicative and indispensable relationships with customer. Understand customer's perspective. Know customer's business and challenges to predicatively anticipate their needs.
• Processes: Perform and coordinate order entry process and systems, including but not limited to, production estimates, work, and shipping instructions in accordance with Company standards and specifications.
• Internal Customer Service: Proactively compile, analyse, and communicate pertinent customer information and data, such as historical, forecast, and trends. Attend and engage actively in daily production meetings.
• Culture: Model a customer focused culture for the organisation.
• Capacity Rationalization: Review customer forecasts alongside relevant stakeholders as and when required, actively seek updated forecasts regularly from customers.
• Continuous Improvement: Suggest ways to improve processes and system workflows.
• Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
• Values: Model the Corporate Values and Principles.
• Attend daily/weekly CSR team meetings.
• The Post holder will work a 39-hour week minimum as set out in their contract of employment. Additional hours maybe required dependent on the needs of the business.
• The post holder is responsible for their continuous professional and personal self-development.
• The extent and speed of change in the delivery of services is such that adaptability is essential to this level of appointment. The post holder will be required to maintain, enhance, and develop their knowledge, skills and aptitudes necessary to respond to changing situations.
• Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.

Job description

Main Purpose of Job & Accountability

To actively develop long-term relationships with your assigned client group, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Job Title

Customer Service Representative

Base Location

Drogheda

Reporting To

Customer Service Manager

Main Purpose of Job & Accountability

To actively develop long-term relationships with your assigned client group, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Principal Duties, Responsibilities And Accountabilities

Specific Areas of Responsibility include:

• Safety: Champion all aspects of personal and Plant safety and housekeeping.
• Customer Relationship: Consistently communicate to every customer that they are valued, and their satisfaction is vital to our organization. Use intimate knowledge of the customer's business to be proactive in meeting the needs of the customer, with regular proactive communication to customers via telephone, Teams, and email, with in person meetings supported where viable. Delight the customer beyond their expectations.
• Financial: Ensure customer pricing is accurate on the company system and as advised by Estimating. Manage customer liable aged stock.
• Customer Intimacy: Build trusting, communicative and indispensable relationships with customer. Understand customer's perspective. Know customer's business and challenges to predicatively anticipate their needs.
• Processes: Perform and coordinate order entry process and systems, including but not limited to, production estimates, work, and shipping instructions in accordance with Company standards and specifications.
• Internal Customer Service: Proactively compile, analyse, and communicate pertinent customer information and data, such as historical, forecast, and trends. Attend and engage actively in daily production meetings.
• Culture: Model a customer focused culture for the organisation.
• Capacity Rationalization: Review customer forecasts alongside relevant stakeholders as and when required, actively seek updated forecasts regularly from customers.
• Continuous Improvement: Suggest ways to improve processes and system workflows.
• Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
• Values: Model the Corporate Values and Principles.

Attend daily/weekly CSR team meetings.

The Post holder will work a 39-hour week minimum as set out in their contract of employment. Additional hours maybe required dependent on the needs of the business.

The post holder is responsible for their continuous professional and personal self-development.

The extent and speed of change in the delivery of services is such that adaptability is essential to this level of appointment. The post holder will be required to maintain, enhance, and develop their knowledge, skills and aptitudes necessary to respond to changing situations.

Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.

Learn more at www.mcclabel.com.

If you need assistance or an accommodation in applying, please contact our Human Resources Department at [e-mail].

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.