Customer Service & Orders Coordinator

Enva Group; Portlaoise; Remote; EUR 25,000 - 35,000; Full time

Job summary

Enva Ireland is seeking a motivated Customer Service Administrator to join our team in Portlaoise. Reporting to the Customer Relations Team Lead and Customer Service Supervisor, the role focuses on delivering exceptional service across industries, handling orders, invoicing, and CRM records.

The ideal candidate will have 2–3 years in customer service or administration, strong communication skills, and experience with MS Office and CRM systems.

Qualifications

• 2-3 years customer service or administration experience.
• Experience answering high volume of calls.
• Excellent verbal and written communication skills.
• Professional telephone manner.
• Proficient in Word, Excel and Outlook.
• Strong organisational and time management skills.
• Experience with CRM systems is advantageous.
• Waste industry experience beneficial but not required.

Responsibilities

• Deliver excellent customer service to Enva customers.
• Be a point of contact for the Customer Service dedicated phone line.
• Understand customer needs and ensure they are addressed professionally.
• Work with the team to manage orders and inquiries via the inbox.
• Respond to customer requests or route queries to the appropriate department.
• Liaise with the Team Lead regarding escalations.
• Enter and manage customer requests for dispatch accurately.
• Support the Accounts Administrator with order completion.
• Develop understanding of waste management solutions and ADR requirements.
• Identify sales opportunities and refer to Sales Executives.
• Maintain detailed CRM records and prepare customer reports.
• Collaborate with colleagues across departments.

Skills

Customer service

Administration

CRM systems

MS Office

Phone handling

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

Job description

Enva Ireland is seeking a motivated Customer Service Administrator to join our team in Portlaoise. Reporting to the Customer Relations Team Lead and Customer Service Supervisor, the role focuses on delivering exceptional service across industries, handling orders, invoicing, and CRM records.

The ideal candidate will have 2–3 years in customer service or administration, strong communication skills, and experience with MS Office and CRM systems.