Customer Service Officer

Solas IT Recruitment; Dublin; Hybrid; EUR 33,000 - 46,000; Full time

Job summary

Solas IT Recruitment is partnering with a leading global financial services organisation to recruit a Customer Service Officer for a daily rate contract in Dublin City Centre. The role focuses on delivering high-quality customer support across calls and emails, with strong administrative duties and adherence to regulatory requirements.

Ideal candidates will have customer service experience, banking familiarity, and excellent communication, with proficiency in MS Office and a collaborative

Qualifications

• Customer service experience in client services or operations.
• Banking/financial services experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to prioritise a busy workload.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Respond to customer enquiries via phone and email with professional service.
• Manage customer requests and ensure timely resolutions.
• Investigate and resolve issues, escalating as needed.
• Build and maintain relationships with customers and internal stakeholders.
• Maintain accurate customer records and update systems.
• Ensure activities comply with internal policies and regulatory requirements.
• Support the wider team with admin activities.
• Identify opportunities to improve service processes and efficiencies.

Skills

Customer service

Administrative skills

MS Office

Tools

Excel

Word

Outlook

Job description

Customer Service Officer - Banking (Daily rate contract)

Location: Dublin City Centre (Hybrid – 3 days onsite per week)

The Opportunity

Our client, a leading global financial services organisation, is seeking a Customer Service Officer to join their team on a daily rate contract.

This role is ideal for someone with strong customer service and administrative experience who enjoys working in a fast-paced, client-focused environment. You will be responsible for handling customer enquiries, resolving service requests and ensuring a high standard of operational support while working closely with internal stakeholders.

Previous experience within banking or financial services is highly desirable, although candidates with strong customer service experience from other regulated or corporate environments will also be considered.

Key Responsibilities

• Respond to customer enquiries via phone and email, providing a professional and efficient service.
• Manage customer requests, ensuring timely and accurate resolution.
• Investigate and resolve customer issues, escalating where appropriate.
• Build and maintain positive relationships with customers and internal stakeholders.
• Maintain accurate customer records and update internal systems.
• Ensure all activities are completed in line with internal policies, procedures and regulatory requirements.
• Support the wider team with operational and administrative activities.
• Identify opportunities to improve customer service processes and efficiencies.

Requirements

• Previous experience in a customer service, client services or operations role.
• Banking or financial services experience is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Good problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Comfortable learning and using multiple internal systems.