Customer Service Executive

Ace Express Freight; Lusk; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid Working Model (1 day working从…)

Company Pension

Employee Assistance Programme

Company Life Assurance

Up to 23 days annual leave (after 1年)

Job summary

Ace Express Freight is seeking a Customer Service Executive at Blakes Cross, Lusk, Co. Dublin. The role focuses on delivering a seamless customer experience by handling queries via phone and email, processing orders, and coordinating delivery solutions with internal teams.

The position offers a permanent contract with a 6-month probation and a hybrid working option after probation. A supportive environment emphasizes accuracy, timely communication, and teamwork.

Qualifications

• 1–2 years' customer service experience (phone and email).
• Proficiency in Microsoft Office.
• Excellent written and verbal communication.
• Strong numeracy and literacy skills.
• Ability to work as part of a team and on own initiative under tight timelines.
• Professional, polite disposition.

Responsibilities

• Process customer orders via the online booking system and email in line with policies.
• Deliver excellent customer service by responding promptly and professionally.
• Coordinate cost-effective delivery solutions to meet customer requirements.
• Keep customers informed of order progress and updates.
• Ensure orders contain accurate information and contact details.
• Liaise with internal departments and ACE agents.
• Promote a positive, collaborative work environment.
• Adhere to SOPs and company processes.
• Complete administrative tasks including investigating, sourcing, processing, and reporting.

Skills

Customer service

Microsoft Office

Communication skills

Numeracy

Attention to detail

Teamwork

Job description

About The Role

The Customer Service Executive is responsible for ensuring a seamless customer experience by responding to queries/enquiries in a professional and timely manner. The role requires strong organisational skills, attention to detail, and an ability to problem-solve in a fast-paced environment. The successful candidate will have a customer focused approach, while always striving to deliver excellence.

Contract Type:

Permanent (6-month probationary period).

Working Hours:

8:30am to 5:30pm, Monday to Friday.

Location

Blakes Cross, Lusk, Co. Dublin (option of hybrid working post probation).

Key Duties of the Role

• Process customer orders received via the online booking system and email in line with company policies and procedures.
• Deliver excellent customer service by responding to queries/enquiries promptly and professionally.
• Coordinate cost-effective and efficient collection and delivery solutions to meet customer requirements.
• Keep customers informed of order progress and any service updates or deviations.
• Ensure all orders and requests contain accurate information and contact details.
• Liaise effectively with internal departments and ACE agents.
• Promote a positive and collaborative work environment by supporting colleagues.
• Adhere to all Standard Operating Procedures (SOPs) and company processes.
• Complete administrative tasks, including investigating, sourcing, processing, and reporting in a timely and efficient manner.

Essential Requirements

• 1-2 years' customer service experience (via phone and email), preferred.
• Proficiency in Microsoft Office.
• Excellent Customer Service skills.
• Excellent written and verbal communication skills.
• Strong numeracy and literacy skills.
• Ability to work as part of a team and on own initiative while adhering to tight timelines.
• Strong attention to detail.
• Professional, polite disposition.

Benefits

• Competitive Salary
• Hybrid Working Model (1 day working from home post-probation)
• Company Pension
• Employee Assistance Programme
• Company Life Assurance
• Up to 23 days annual leave (after 1 year of service)

This job description is intended to provide a general overview of the principal responsibilities and qualifications associated with this role. It is not intended to be an exhaustive list of all duties, responsibilities, or requirements. The successful candidate may be required to perform additional duties appropriate to the role, either now or in the future.

Ace Express Freight is an Equal Opportunities Employer