Customer Service Coordinator UK

Teleflex; Athlone; Hybrid; EUR 30,000 - 36,000; Full time

Job summary

Teleflex is a global medical technologies provider seeking a Customer Service professional in Ireland. The role focuses on managing day-to-day order processing and ensuring timely, accurate customer interactions.

You will handle calls, queries, and complaints, coordinate with warehouse teams, monitor delivery performance, and support pricing and invoicing processes. Strong English skills and a customer-focused mindset are essential.

Qualifications

• Fluency in English required; Polish an advantage.
• 2–3 years of customer service experience.
• Relevant 3rd level qualification.
• High level of accuracy and attention to detail.
• Strong communication and professional telephone manner.
• Good computer skills; familiarity with SAP/Office preferred but training provided.
• Ability to build relationships with customers and colleagues.
• Time management and organisational skills.
• Goal oriented.

Responsibilities

• Manage call handling, queries and complaints.
• Liaise with warehouse and monitor delivery performance.
• Backorder management and pricing queries; assist invoicing as needed.
• Maintain customer master data and ensure on-time order processing.
• Provide product availability and delivery information to customers and sales.

Skills

Fluency in English

Polish language advantage

Customer service experience

Attention to detail

Communication skills

Microsoft Office

SAP familiarity

Education

Relevant 3rd level qualification

Tools

Microsoft Office

SAP

Job description

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As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

To manage the day-to-day Customer Service activities including process of orders.

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• Call handling
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
• Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed

Education / Experience Requirements

• Fluency in English is required with Polish as an advantage
• 2-3 years Customer Service experience
• Relevant 3rd level qualification
• High level of accuracy
• Strong attention to detail
• Good computer skills; knowledge of Microsoft Office tools and SAP an advantage but not necessary as full training is given
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self-Starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal orientated

Specialized Skills / Other Requirements

• Approachable and enthusiastic
• Flexible and adaptable
• Engaging and relating
• Able to work on own initiative and as a team player
• Good organizational skills with cultural awareness and sensitivity
• Good judgment and problem-solving skills

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at [e-mail].

Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.

At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.