Customer Service And Admin (Part-Time)

Performance Dynamics; Sandyford; Sur place; EUR 22 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Gym membership

Résumé du poste

Performance Dynamics in Sandyford is hiring a friendly front-desk coordinator to look after our parents, members and athletes four afternoons a week. You’ll answer the gym line, call back, respond to messages, book trials and handle member changes. You’ll also update timetables and keep booking records accurate.

You don’t need a fitness qualification; we’ll train you. Expect 12 hours per week, €16–€18 per hour, with a stable pattern and holidays paid.

Qualifications

• Has done customer service roles and can handle phone inquiries with calm and clarity.
• Familiar with basic computer tasks: email, spreadsheets and scheduling.
• Able to update timetables and manage simple admin on a booking system.

Responsabilités

• Answer the gym line, return calls and respond to Instagram and email messages.
• Book trials and follow up; assist members with changes, pauses or cancellations.
• Update the timetable and maintain accurate booking records.

Connaissances

Customer service

Booking system experience

Excel/Google Sheets

Phone handling

Warm with people

Outils

Booking system

Description du poste

We're hiring someone to look after our parents, members and athletes, here at the gym four afternoons a week. Start as soon as possible.

Who we are

Performance Dynamics is a small strength and conditioning gym in Sandyford, with a small coaching team. Everyone knows everyone. We train athletes from 10 years old up to adults playing at a high level. Our junior and senior athlete programmes run every weekday afternoon and evening.

The job

You're the first person a parent meets and the voice they get on the phone. You answer the gym line and ring people back. You reply to messages on Instagram and to parents' emails. You book trials and follow up afterwards. When a member wants to change, pause or cancel, you sort it.

In the quiet moments there's some admin too: updating the timetable when a bank holiday or midterm changes it, and keeping our records straight on the booking system.

What a good week looks like

Every parent who rang got a call back the same day. Every trial got booked. Anyone who came in with a question got sorted. A coach asked you about a kid's membership and you knew the answer. You knew the members by name, and their parents too.

What you'll need

You've done customer service for a living. A clinic, a school office, a hotel desk, a shop, a small business. You've used a diary or booking system of some kind. You're comfortable on a computer: email, Excel or Google Sheets, and picking up new software without fuss. You're warm with people and you follow things through. You can take a call from a worried parent and get them sorted.

You don't need to know our software. We'll teach you. You don't need a fitness qualification either.

Hours and pay

Monday to Thursday, three hours each afternoon somewhere between 3pm and 7pm, here at the gym in Sandyford. 4 to 7 suits us best, but we'll agree the exact hours with you and then they stay the same every week. 12 hours a week. No Fridays, no weekends. Employee contract, holiday pay, a payslip every month.

€16 to €18 an hour, depending on experience.

The hours stay at 12. If you want more down the line and the gym needs it, we'll talk. Nobody is going to turn this into a full-time job on you.

What else you get

Free training at the gym. A small coaching team to learn from. A place with a bit of life in it at 4 o'clock.

Don't apply if

• You want this to turn into a career in the next year.
• You can't do the same four afternoons every week, term time and holidays.
• Phones make you nervous.
• A small gym, where everyone sees you and knows your name, sounds like too much.
• You'd rather sit quietly with a spreadsheet than deal with people.

Do apply if

• You like a busy place, and you stay calm when the phone's ringing and someone needs you downstairs.
• You've a kid who plays sport, or you play yourself, or you just get it.
• You want 12 steady hours close to home, with people who'll be glad you're there.

Brian

Pay: €16.00-€18.00 per hour

Expected hours: 12.0 per week

Benefits:

• Gym membership

Work Location: In person