Customer Service Agent

Ryanair Ltd.; Dublin; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Discounted travel

Job summary

Ryanair are looking for a Customer Service Agent to join our Customer Service team. You will work on email contacts, handle complaints with a proactive approach, and liaise with cross functional teams to resolve issues. The role emphasises empathy, communication, and problem solving in a fast-paced environment.

Requirements include fluent English, excellent customer service experience, and strong Office skills. The position offers travel benefits to over 250 destinations and a pension scheme.

Qualifications

• Excellent customer service experience with a 'can do', proactive attitude.
• Fluent spoken and written English is essential.
• Good knowledge of Microsoft Word and Excel.

Responsibilities

• Handling customer contacts by email.
• Efficient and appropriate handling of customer complaints.
• Identify recurring or emerging issues and escalate as needed.
• Investigate and report on escalations and assist with resolution.

Skills

Customer service

English fluency

Microsoft Word

Microsoft Excel

Problem solving

Interpersonal skills

Written communication

Work under pressure

Detail oriented

Self initiative

Empathy

Flexibility

Patience

Tools

Microsoft Word

Microsoft Excel

Job description

Ryanair, over our 40 year history has grown to become Europe’s largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious and innovative company, offering exciting career opportunities across aviation, technology, operations and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.

Description

Ryanair are looking for a Customer Service Agent to join our Customer Service team.

Role and Responsibilities

• Working to targets and deadlines in a dynamic environment
• Handling of customer contacts by email
• Efficient and appropriate handling of customer complaints
• Identify recurring or emerging issues and elevate to the appropriate channels
• Investigate and report on all escalations, highlighting areas for improvement
• Liaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolution
• Adhoc tasks pertaining to Customer Service

Applications close on Monday 19th Oct

Requirements

• Excellent customer service experience with a 'can do', proactive attitude
• Fluent spoken and written English is essential. Another European language is desirable but not essential
• Excellent knowledge of Microsoft Office suite (specifically Word and Excel)
• Show a natural ability in problem solving
• Possess a high level of interpersonal and written skills
• Must have a flexible approach and ability to remain diplomatic and tactful while working under pressure
• Detail orientated; ability to complete large volume of work quickly
• Proactive approach to dealing with errors/complaints
• Ability to work on your own initiative
• Personality traits: empathy, enthusiasm, flexibility, patience and excellent communication skills
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit - Up to 2 times of annual basic salary
• 20 Days Annual Leave - Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year