Customer Support Specialist | Fintech | Cork office

TELUS Digital; Cork; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Permanent employment contract

Performance-based bonus

Onsite gym

Free car parking

Pension scheme

Private medical insurance after 6月th

Job summary

TELUS Digital is hiring a Customer Support Specialist for our Cork office. You will handle customer inquiries via calls, email and chat for a leading fintech brand, on rotating shifts 8am–10pm.

Onsite role with a permanent contract, opportunities for career progression and a strong focus on customer experience. We value English fluency, technical curiosity and a friendly, proactive attitude, with at least 1 year of customer support experience.

Qualifications

• Fluent level of English
• Strong technical skills and interest in all things tech
• Friendly and communicative personality with strong customer focus
• Self-drive and result-orientated mindset
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
• At least 1 year of customer support experience

Responsibilities

• Assist customers via calls, email and chats
• Research and identify issues to help users
• Contribute to process improvements and customer experience initiatives
• Provide high-quality service as part of a supportive team

Skills

Fluent English

Strong technical skills

Friendly demeanor

Self-driven

Multi-system comfort

Customer support experience

Job description

Customer Support Specialist | Fintech | Cork office

Ref Number: Req_00174420

Country: Ireland

Primary Location: Cork

Time Type: Full time

Workstyle: Onsite

Category: Customer Experience (CX)

Job posted by

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

Location : onsite in our Cork office, Mahon

Salary: €29,900 gross per year + shift premium of 10% for shifts until 10pm + monthly performance bonus up to 500€

Hours of work: rotating shifts across 8am-10pm (across Mon-Sun). After successful training and onboarding period there is an option to choose 5 days or 4 day rotation (subject to change)

If you have a passion for the latest tech, then this job is perfect for you! This is a fantastic opportunity to explore a new role in the dynamic fintech industry.

We are currently growing our Cork based team, supporting one of our esteemed clients, a major player in the fintech sector. In this role as a Customer service specialist you will be at the forefront of the business, assisting customers via calls, email, and chats.

What we offer:

• Permanent employment contract
• Performance-based bonus
• Clear career progression pathways and opportunities to advance your career
• Great rewards for referring your friends
• Multilingual and multicultural work environment
• Modern office with relaxation and play areas.
• Onsite gym
• Free car parking
• Corporate Social Responsibility events and community projects
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Pension scheme
• Maternity and paternity leave
• Access to GP care and occupational health advisor
• Subsidized canteen

Join us as a Customer Support Specialist

In this role in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. There will be opportunities for you to engage in projects aimed at enhancing process efficiencies and enriching the overall customer experience.

You will be part of a friendly and supportive team, where colleagues and managers are always ready to lend a hand. At TELUS Digital, the well-being of our employees is a top priority. We believe in working hard while having fun and offer numerous opportunities for engagement and enjoyment in the workplace.

What we NEED you to have:

Fluent level of English

Strong technical skills and interest in all things tech

Friendly and communicative personality with strong customer focus

Self-drive and result-orientated mindset

Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

What we would LOVE you to have:

At least 1 year of customer support experience

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.