Customer Service Advisor

AXA Group; Cork; Hybrid; EUR 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

€250 annual gym subsidy

Pension contribution

Performance Related Pay

Job summary

laya healthcare in Little Island, Cork, is seeking a Customer Service Advisor to support members with policies, claims and inquiries. This hybrid role involves handling inbound calls, explaining cover options, and resolving concerns with empathy and accuracy.

Starting salary is €30,850 with a 10% performance bonus, and we offer health insurance, pension and wellbeing programmes. We value people who communicate clearly, stay calm under pressure and enjoy helping others.

Qualifications

• Excellent communication and listening skills.
• Genuine passion for helping people.
• Confidence speaking with customers over the phone.
• Strong problem-solving abilities and attention to detail.
• Resilience and adaptability in a fast-paced environment.
• The ability to remain calm and professional during challenging conversations.

Responsibilities

• Handle inbound calls from members in a professional and supportive manner.
• Assist with queries relating to policies, claims, payments, renewals and cover options.
• Simplify complex information and explain it clearly and confidently.
• Resolve member concerns and complaints with empathy and good judgement.
• Maintain accurate records and follow regulatory and business processes.
• Work collaboratively with colleagues to deliver outstanding member experiences.
• Help ensure every interaction leaves a positive and lasting impression.

Skills

Excellent communication

Active listening

Phone confidence

Problem solving

Resilience

Calm under pressure

Job description

Join One of Ireland's Leading Health Insurance Providers

Location: Little Island, Cork

Start Dates: September & October start dates

Salary: €30,850 + 10% Performance Related Bonus

Hybrid Working

Looking for a role where you can genuinely make a difference?

At laya healthcare, our Customer Service Advisors are at the heart of what we do. Every day, they help our members navigate important healthcare decisions, answer questions, provide reassurance and deliver exceptional service when it matters most.

If you're a people person who enjoys solving problems, building connections and helping others, we'd love to hear from you.

What You'll Be Doing

• Handle inbound calls from members in a professional and supportive manner
• Assist with queries relating to policies, claims, payments, renewals and cover options
• Simplify complex information and explain it clearly and confidently
• Resolve member concerns and complaints with empathy and good judgement
• Maintain accurate records and follow regulatory and business processes
• Work collaboratively with colleagues to deliver outstanding member experiences
• Help ensure every interaction leaves a positive and lasting impression

What We're Looking For

We're more interested in your attitude and potential than a perfect CV.

• Excellent communication and listening skills
• A genuine passion for helping people
• Confidence speaking with customers over the phone
• Strong problem-solving abilities and attention to detail
• Resilience and adaptability in a fast-paced environment
• The ability to remain calm and professional during challenging conversations

Previous customer service or contact centre experience is beneficial but not essential.

Why Join laya healthcare?

We invest heavily in our people because we know great service starts with a great team.

From day one, you'll benefit from:

• Health insurance
• €250 annual gym or club subsidy
• Competitive pension contribution
• Performance Related Pay scheme
• Hybrid working model following training
• Wellbeing programmes and employee support initiatives
• 100% maternity and paternity pay after qualifying service
• Ongoing development, coaching and career progression opportunities

Training & Working Hours

We'll set you up for success with a comprehensive training programme designed to build your confidence and knowledge.

Training Period: 6 to 8 weeks (hybrid training programme)

Please note: Annual leave cannot be accommodated during the initial training period.

Working Pattern

• Full-time role
• Rotational shifts Monday to Friday
• One Saturday shift approximately every five weeks

Build a Career That Matters

Whether you're looking to develop your customer service expertise, start a long-term career in healthcare, or join a company that genuinely values its people, this could be the opportunity you've been waiting for.

Minimum Competency Code

This role is classified as a regulated position under the Minimum Competency Code. Successful candidates must complete and maintain the required pre‑employment and ongoing competency assessments in line with regulatory standards.