Customer Service Administrator

Morgan McKinley; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Morgan McKinley in Dublin is seeking a Customer Service Administrator to join our busy logistics team. You will coordinate shipments with transport providers and warehouses, resolve clearance issues, and contribute to ongoing KPI and continuous improvement initiatives.

The role emphasizes accuracy, strong numerical skills and excellent communication. Comprehensive training will be provided, with a supportive environment to build a long-term career in logistics.

Qualifications

• Strong MS Excel skills and high numerical ability.
• Experience with Azyra or similar logistics software is a bonus.
• B2B customer service experience is advantageous and a genuine eagerness to learn.

Responsibilities

• Logistics coordination with transport providers, warehouses and internal teams.
• Proactively identifying and resolving clearance issues to prevent delays.
• Support operational excellence and assist with KPI and continuous improvement initiatives.

Skills

MS Excel

Numerical ability

Attention to detail

Communication skills

Organizational skills

Team player

Independent work

Problem solving

Tools

Azyra

Job description

Schedule: Monday to Friday, 9:00am - 5:30pm

Are you an experienced Customs professional looking for your next challenge in a fast-paced logistics environment? Due to continued business growth, our client is looking for a dedicated Customer service Administrator to join their Dublin team. This is a fantastic opportunity for someone who thrives on accuracy, enjoys solving complex challenges, and wants to build a career in a supportive, forward-thinking business.

Comprehensive training will be provided to ensure you are fully equipped to succeed. If you have the numerical skills and a sharp eye for detail, they will provide the environment and support to help you develop a long-term career in the sector.

Responsibilities will include:

• Logistics Coordination: Collaborating with transport providers, warehouses, and internal teams to facilitate smooth shipments.
• Problem-Solving: Proactively identifying and resolving clearance issues to prevent delays.
• Operational Excellence: Keeping current with legislative changes and contributing to departmental KPIs and continuous improvement initiatives.

Experience:

• Strong MS Excel skills, excellent numerical ability, and high attention to detail.
• Experience with Azyra or similar logistics software is a bonus.
• A proactive team player who can also work independently, with excellent communication skills and the organisational ability to juggle a busy workload.
• Previous experience in B2B customer service is advantageous and also open to applicants with the right background and a genuine eagerness to learn.