Customer Service Administrator

Baker Finn Recruitment; Carrigtwohill; On-site; EUR 28,000 - 36,000; Full time

Job summary

Baker Finn Recruitment is seeking an organised and dependable Customer Service Administrator to support the day-to-day running of a busy business in Ireland. This role covers customer service, order processing, purchasing, invoicing, deliveries and shipping.

The successful candidate will manage multiple priorities, work independently and collaborate with colleagues, customers and suppliers, while maintaining accurate records and timely responses.

Qualifications

• Previous experience in an administrative, customer service, sales support or operations role.
• Experience using SAGE and Microsoft Excel.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Ability to prioritise tasks and manage a varied workload.
• Comfortable working independently and as part of a team.
• Professional and helpful approach when dealing with customers and suppliers.

Responsibilities

• Prepare and issue quotations to customers.
• Process new customer orders accurately and efficiently.
• Provide daily customer support by phone and email.
• Respond to customer queries and provide order updates.
• Prepare and send purchase orders to suppliers.
• Receive, check and record incoming deliveries.
• Process supplier invoices and follow up on any discrepancies.
• Package and dispatch outgoing customer shipments.
• Prepare shipping and delivery documentation.
• Create and email sales invoices to customers.
• Maintain accurate documentation, logs and business records.
• Liaise with customers, suppliers, couriers and internal departments.
• Support the wider team with general administrative and operational duties.

Skills

Administrative experience

Customer service

Order processing

Organisational skills

Attention to detail

Communication skills

Independent and team collaboration

Tools

SAGE

Microsoft Excel

Job description

Customer Service Administrator

Role Overview

We are seeking an organised and dependable Sales & Operations Administrator to support the day-to-day running of a busy business. This varied position covers customer service, order processing, purchasing, invoicing, deliveries and shipping.

The successful candidate will be comfortable managing multiple priorities, working independently and collaborating with colleagues, customers and suppliers.

Main Duties and Responsibilities

• Prepare and issue quotations to customers.
• Process new customer orders accurately and efficiently.
• Provide daily customer support by phone and email.
• Respond to customer queries and provide order updates.
• Prepare and send purchase orders to suppliers.
• Receive, check and record incoming deliveries.
• Process supplier invoices and follow up on any discrepancies.
• Package and dispatch outgoing customer shipments.
• Prepare shipping and delivery documentation.
• Create and email sales invoices to customers.
• Maintain accurate documentation, logs and business records.
• Liaise with customers, suppliers, couriers and internal departments.
• Support the wider team with general administrative and operational duties.

Skills and Experience

• Previous experience in an administrative, customer service, sales support or operations role.
• Experience using SAGE and Microsoft Excel.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Ability to prioritise tasks and manage a varied workload.
• Comfortable working independently and as part of a team.
• Professional and helpful approach when dealing with customers and suppliers.
• Experience processing orders, invoices or shipping documentation would be an advantage.

Ideal Candidate

The ideal candidate will be proactive, reliable and highly organised, with a strong customer-service mindset. They will be comfortable taking ownership of their responsibilities and ensuring that orders, invoices, deliveries and documentation are processed accurately and on time.