Customer Relations & Resolution Specialist (Hybrid)

Canada Life Assurance Europe plc; Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Bonuses

Learning & Development

Wellbeing initiatives

Job summary

Irish Life Health is seeking a motivated Customer Relations team member to manage complaints and escalations from our members. You will apply our dissatisfaction framework, ensure fair outcomes, and uphold core values like integrity, customer focus and collaboration.

The ideal candidate will have excellent written and verbal communication, strong problem-solving and the ability to handle complex situations calmly.

Qualifications

• Must hold an APA PM.
• Minimum of 24 months in a customer-facing role, preferably in Health Insurance or the Insurance industry.
• Strong written and verbal communication skills and ability to handle complex issues.

Responsibilities

• Interact with customers to manage and resolve dissatisfaction per ILH frameworks.
• Collaborate with colleagues to meet KPIs and service measures.
• Analyze dissatisfaction trends and inform front-line teams to reduce recurring issues.
• Ensure escalations are handled compliantly and root causes are identified.
• Assist Customer Relations Officers in managing complaints when required.

Skills

Customer focus

Written communication

Verbal communication

Analytical thinking

Team player

Education

APA PM

Job description

Irish Life Health is seeking a motivated Customer Relations team member to manage complaints and escalations from our members. You will apply our dissatisfaction framework, ensure fair outcomes, and uphold core values like integrity, customer focus and collaboration.

The ideal candidate will have excellent written and verbal communication, strong problem-solving and the ability to handle complex situations calmly.