Customer Order & Logistics Coordinator

OAKTREE CONSULTING; Dublin; On-site; EUR 32,000 - 48,000; Full time

Job summary

OAKTREE CONSULTING is seeking a logistics operational professional to manage end-to-end order fulfilment in a Dublin-based environment. You will process orders in WMS/ERP, ensure SOP and SLA adherence, and coordinate with warehouse and transport teams to guarantee timely fulfilment.

Role involves monitoring statuses, handling exceptions, and maintaining accurate documentation. You will support inventory queries, CAPA initiatives, audits, and regular performance reporting to ensure continuous

Responsibilities

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.
• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
• Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
• Track daily order fulfilment performance against agreed SLAs and KPIs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• Highlight service gaps and support corrective and preventive action (CAPA) implementation.
• Ensure all activities comply with customer contracts, SOPs, and internal quality standards.
• Support customer audits, site visits, and operational reviews.
• Maintain proper documentation and records for audit and compliance purposes

Job description

OAKTREE CONSULTING is seeking a logistics operational professional to manage end-to-end order fulfilment in a Dublin-based environment. You will process orders in WMS/ERP, ensure SOP and SLA adherence, and coordinate with warehouse and transport teams to guarantee timely fulfilment.

Role involves monitoring statuses, handling exceptions, and maintaining accurate documentation. You will support inventory queries, CAPA initiatives, audits, and regular performance reporting to ensure continuous