Senior Client Manager (French-speaking)

OpenText; Cork; On-site; EUR 70,000 - 110,000; Full time

Job summary

OpenText Ireland in Cork is seeking a Customer Manager to own a portfolio of strategic accounts, driving renewals, retention and revenue growth through upsell and cross-sell opportunities.

You will be the primary post-sales contact, building trusted relationships from manager to executive level while collaborating with Sales, Services, Support, Legal and Finance to maximise customer value and secure long-term growth and satisfaction.

Qualifications

• Proven ability to build, retain, and grow strategic customer relationships.
• Track record of driving renewals, upsells, and revenue growth.
• Strong negotiation, communication, and presentation skills.
• Ability to influence stakeholders from managers to C-level executives.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience in customer-facing Sales, Customer Success, or Software Sales roles.
• Fluent in English and French, with a collaborative and professional approach.

Responsibilities

• Own a portfolio of strategic customer accounts with renewals and revenue growth.
• Serve as the primary post-sales contact for your customers, building trusted relationships from manager to executive level.
• Partner closely with Sales, Services, Support, Legal, and Finance to maximise value and secure long-term growth.
• Drive renewals, upsells, and expansion opportunities for OpenText solutions.
• Work independently with significant customer-facing ownership.

Skills

Customer relationships

Negotiation

Communication

Presentation skills

Stakeholder influence

Sales / Customer Success

English & French

Job description

About OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Customer Manager at OpenText, you will own a portfolio of strategic customer accounts, driving renewals, retention, and revenue growth through upsell and cross-sell opportunities. You will serve as the primary post-sales contact for your customers, building trusted relationships from manager to executive level while partnering closely with Sales, Services, Support, Legal, and Finance. Your success will come from helping customers maximize value from OpenText solutions while securing long-term growth and satisfaction.

What The Role Offers

• Own strategic customer accounts with recurring revenue responsibility.
• Partner with cross-functional teams across Sales, Support, and Services.
• Build executive-level relationships from managers to C-suite leaders.
• Drive renewals, upsells, and expansion opportunities.
• Work independently with significant customer-facing ownership.

What You Need To Succeed

• Proven ability to build, retain, and grow strategic customer relationships.
• Track record of driving renewals, upsells, and revenue growth.
• Strong negotiation, communication, and presentation skills.
• Ability to influence stakeholders from managers to C-level executives.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience in customer-facing Sales, Customer Success, or Software Sales roles.
• Fluent in English and French, with a collaborative and professional approach.

ONE LAST THING

You’ll join a global team of entrepreneurial professionals who are passionate about helping customers navigate digital transformation. With uncapped earning potential through revenue growth, the flexibility to own your customer portfolio, and opportunities to expand your commercial and leadership skills, this is a role where strong performers can make a visible impact and continue to grow their careers at OpenText.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.