Customer Insights Analyst

Cartrawler; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

CarTrawler, the global travel tech company behind seamless connections, is seeking a Customer Insights professional in Dublin. You’ll turn data into actionable insights, own reporting and dashboards, and enable teams to explore data independently with self-service tools and AI-enabled capabilities.

You’ll work with diverse datasets, develop forecasting analyses, and train colleagues to interpret results. This hybrid role requires 2 onsite days per week in Dublin and an ability to work in Ireland.

Qualifications

• 2–3 years of data and analytics experience with business impact.
• Strong data analysis skills with advanced Excel/Google Sheets and SQL.
• Experience creating clear data visualisations (Tableau or similar).
• Analytical mindset with ability to tackle complex datasets and problems.
• Interest in AI/automation; exposure to generative AI tools or LLMs; Python or R is a bonus.
• Collaborative and proactive with strong communication and prioritisation.

Responsibilities

• Turn data into action by analysing complex datasets and translating findings into practical insights for customers and business performance.
• Own and evolve reporting and dashboards, including automated and self-service solutions.
• Partner with teams to understand challenges, define reporting needs, and provide actionable insights.
• Share data expertise through training and workshops to help colleagues interpret insights.
• Support forecasting and forward-looking analysis to anticipate what could happen next.
• Explore AI opportunities by testing new technologies and developing AI-enabled insights and workflows.

Skills

Data analytics

Excel/Google Sheets

SQL

Tableau

Python/R (optional)

AI & automation curiosity

Communication

Collaboration

Tools

Tableau

SQL

Excel

Job description

Tech that takes you places

We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.

CarTrawler’s Customer team champions travellers and partners alike. We create experiences that are simple, seamless and human whether supporting customers directly or collaborating with partners to improve every interaction. By listening, analysing and acting with empathy, we ensure that our service not only solves problems but builds lasting loyalty.

Your Journey starts here!

Turn data into insights that make a real difference to our customers and our business. Joining our Customer Insights team, you’ll take ownership of key reporting and analysis, helping teams understand performance, uncover opportunities and make confident, data-driven decisions. You’ll create intuitive reporting that enables colleagues to explore data independently, while using emerging AI capabilities to make our insights smarter and more proactive. It’s a role with plenty of scope to collaborate, experiment and develop your skills as our approach to analytics and AI continues to evolve.

Responsibilities

• Turn data into action by analysing complex datasets and translating your findings into clear, practical insights that improve customer and business performance.
• Own and evolve key reporting, maintaining and improving dashboards while developing new automated and self-service reporting that helps teams make better decisions.
• Partner with teams across the business to understand their challenges, define reporting requirements and provide the insights they need to operate effectively.
• Build confidence with data by sharing your expertise through training and workshops, helping colleagues interpret insights and use data effectively in their day-to-day decision-making.
• Support forecasting and forward-looking analysis, helping teams move beyond understanding what happened towards identifying what could happen next.
• Explore the potential of AI, testing emerging technologies and developing AI-enabled insights, alerts and workflows that improve efficiency and support smarter decision-making.

Requirements

• 2–3 years’ experience working with data and analytics, with examples of turning analysis into meaningful insights and business outcomes.
• Strong data analysis skills, including advanced Excel or Google Sheets capabilities and a working knowledge of SQL, alongside the curiosity and confidence to learn new tools.
• Experience creating clear, engaging data visualisations, ideally using Tableau or a similar reporting and visualisation platform.
• Confidence working with complex datasets from multiple sources, with an analytical mindset and a structured approach to investigating and solving problems.
• An interest in AI and automation, with some exposure to generative AI tools or large language models and an appetite to explore how they can improve reporting, analysis and workflows. Experience with Python or R would be a welcome bonus, but isn’t essential.
• A collaborative and proactive approach, with strong communication skills, the ability to manage competing priorities and an openness to different perspectives and new ideas.

At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here.

Hybrid Working & Eligibility

Our hybrid working policy requires employees to work onsite at our CarTrawler Dublin office a minimum of2 days per week.

Applicants must have an existing right to work in Ireland without the requirement for employment permit sponsorship to be considered for this role.