AI Engineer (Salesforce & Customer Contact Platforms)

Cartrawler; Dublin; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay and benefits

Generous time off and flexible working

Comprehensive wellbeing support

Growth and recognition culture

Everyday perks like subsidised canteen and active Sports & Social Club

Job summary

A global travel tech company is seeking an AI Engineer based in Dublin, Ireland. The ideal candidate will design and optimize AI-powered features for Salesforce Service Cloud. This role requires over 5 years of software engineering experience with a strong focus on GenAI and integration capabilities. The company offers competitive pay, generous time off, and a comprehensive benefits package, including health insurance and development opportunities. Join a diverse team committed to making an impact through innovative travel technology.

Qualifications

• 5+ years’ experience in software engineering or platform development.
• Strong hands-on experience building solutions on Salesforce Service Cloud.
• Practical experience with GenAI or LLM-based solutions.

Responsibilities

• Design, build and optimise AI-powered features within Salesforce Service Cloud.
• Develop and iterate LLM-powered prompts and workflows.
• Embed safety and compliance best practices across AI solutions.

Skills

Software engineering/platform development

Salesforce Service Cloud

GenAI or LLM-based solutions

APIs and system integrations

Customer-first mindset

Cross-functional collaboration

Curiosity and willingness to learn

Tools

Salesforce

Apex

Flows

Job description

Overview

Tech that takes you places

We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.

Delivering smarter, safer and more scalable customer experiences sits at the heart of this AI Engineer role. Focused on Salesforce and customer contact platforms, this position turns GenAI and automation opportunities into real-world impact across customer experience, agent effectiveness and cost-to-serve. Working closely with Customer Contact, Technology and Data teams, the role shapes how AI is designed, deployed and embedded across CarTrawler’s customer operations.

Your Journey starts here!

What you’ll do as an AI Engineer

• Design, build and optimise AI-powered features within Salesforce Service Cloud and Agentforce, including case summarisation, routing, agent assist and deflection flows.
• Develop and iterate LLM-powered prompts, workflows and guardrails for both customer-facing and agent-facing use cases.
• Integrate Salesforce AI capabilities with the wider contact stack, including telephony, portals, automation tools and AI platforms.
• Influence build-vs-buy decisions across AI, ensuring maximum leverage of Salesforce native capabilities before adding new vendors.
• Run experiments and pilots, tracking impact across key metrics such as deflection, AHT, CSAT, containment and error rates.
• Embed safety, governance and compliance best practices across AI solutions, including PII handling and auditability.
• Partner with operations teams to ensure AI features land effectively and are fully adopted in day-to-day workflows.

What you’ll bring to the team

• 5+ years’ experience in software engineering / platform development.
• Strong hands-on experience building solutions on Salesforce Service Cloud, including Apex, Flows and integrations.
• Practical experience delivering GenAI or LLM-based solutions in production environments.
• Solid understanding of APIs, system integrations and event-driven architectures.
• A customer- and agent-first mindset, with a focus on measurable operational impact.
• Confidence working cross-functionally with technical and non-technical stakeholders.
• Curiosity and drive to stay ahead of evolving AI, automation and Salesforce capabilities.

Go on, give it a go!

We know that looking for a new job can feel a bit daunting but don’t let a touch of imposter syndrome hold you back. Even if you don’t tick every box, we’d still love to hear from you! Apply today to stay connected.

At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here.

Perks for the journey

• Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.
• Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.
• Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.
• Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.
• Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.