Customer Insights Analyst

CarTrawler; Ireland; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

CarTrawler is seeking a Customer Insights Analyst to turn data into actionable insights and own key reporting. You’ll develop dashboards, automate self-service reporting, and partner with cross-team stakeholders to define requirements and deliver impactful insights.

You’ll explore AI-enabled insights, support forecasting, and help teams move from historic analysis to proactive decision-making.

Qualifications

• 2–3 years’ experience turning data into actionable insights.
• Strong Excel/Sheets skills and knowledge of SQL.
• Experience creating clear data visualisations with Tableau.

Responsibilities

• Turn data into action by analysing complex datasets and translating findings into insights.
• Own and evolve dashboards; develop automated and self-service reporting.
• Partner with teams to define reporting requirements and deliver insights.
• Share data expertise through training and workshops.
• Support forecasting and forward-looking analysis.
• Explore AI-enabled insights and workflows to improve efficiency.

Skills

Data analytics

Advanced Excel/Sheets

SQL

Tableau

AI interest

Python/R (optional)

Tools

Tableau

Python

Job description

Tech that takes you places
We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.
CarTrawler’s Customer team champions travellers and partners alike. We create experiences that are simple, seamless and human whether supporting customers directly or collaborating with partners to improve every interaction. By listening, analysing and acting with empathy, we ensure that our service not only solves problems but builds lasting loyalty.
Your Journey starts here!
Turn data into insights that make a real difference to our customers and our business. Joining our Customer Insights team, you’ll take ownership of key reporting and analysis, helping teams understand performance, uncover opportunities and make confident, data-driven decisions. You’ll create intuitive reporting that enables colleagues to explore data independently, while using emerging AI capabilities to make our insights smarter and more proactive. It’s a role with plenty of scope to collaborate, experiment and develop your skills as our approach to analytics and AI continues to evolve.

What you’ll do as a Customer Insights Analyst

• Turn data into action by analysing complex datasets and translating your findings into clear, practical insights that improve customer and business performance.
• Own and evolve key reporting, maintaining and improving dashboards while developing new automated and self-service reporting that helps teams make better decisions.
• Partner with teams across the business to understand their challenges, define reporting requirements and provide the insights they need to operate effectively.
• Build confidence with data by sharing your expertise through training and workshops, helping colleagues interpret insights and use data effectively in their day-to-day decision-making.
• Support forecasting and forward-looking analysis, helping teams move beyond understanding what happened towards identifying what could happen next.
• Explore the potential of AI, testing emerging technologies and developing AI-enabled insights, alerts and workflows that improve efficiency and support smarter decision-making.

What you’ll bring to the team

• 2–3 years’ experience working with data and analytics, with examples of turning analysis into meaningful insights and business outcomes.
• Strong data analysis skills, including advanced Excel or Google Sheets capabilities and a working knowledge of SQL, alongside the curiosity and confidence to learn new tools.
• Experience creating clear, engaging data visualisations, ideally using Tableau or a similar reporting and visualisation platform.
• Confidence working with complex datasets from multiple sources, with an analytical mindset and a structured approach to investigating and solving problems.
• An interest in AI and automation, with some exposure to generative AI tools or large language models and an appetite to explore how they can improve reporting, analysis and workflows. Experience with Python or R would be a welcome bonus, but isn’t essential.
• A collaborative and proactive approach, with strong communication skills, the ability to manage competing priorities and an openness to different perspectives and new ideas.

Go on, give it a go!
We know that looking for a new job can feel a bit daunting but don’t let a touch of imposter syndrome hold you back. Even if you don’t tick every box, we’d still love to hear from you! Apply today to stay connected.
At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here.

Hybrid Working & Eligibility:Our hybrid working policy requires employees to work onsite at our CarTrawler Dublin office a minimum of2 days per week.

Applicants must have an existing right to work in Ireland without the requirement for employment permit sponsorship to be considered for this role.