Customer Implementation Lead - Data Centre Deployments

Digital Realty Trust, L.P.; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

Digital Realty is seeking a Senior Associate, Customer Implementation Services to coordinate customer deployments, data centre fit-outs, and infrastructure projects from planning to delivery.

You will manage multi-disciplinary teams, liaise with customers, and ensure timelines and budgets are met, while identifying risks and driving resolutions.

This role requires strong communication, organizational skills, and a proactive approach to delivering outstanding customer experiences.

Qualifications

• Experience in data centre, critical facilities or technical infrastructure environments.
• Experience in customer implementation, service delivery, project coordination, or related roles.
• Strong customer-facing skills and ability to manage relationships with stakeholders.
• Experience coordinating multiple workstreams, vendors, contractors, and cross-functional teams.
• Excellent communication, organizational, and problem-solving abilities.

Responsibilities

• Deliver customer implementation projects from initiation to completion on schedule.
• Provide timelines and delivery estimates for pre-sales activities.”
• Develop implementation plans, schedules and resource requirements for deployments.
• Act as the primary point of contact for customers throughout the project lifecycle.
• Coordinate activities across Operations, Security, Engineering, Procurement, Remote Hands teams, contractors and vendors.
• Monitor progress, identify risks and issues, and drive timely resolutions.
• Support procurement and tendering for larger customer installations and vendor selection processes.
• Share lessons learned to enhance customer experience and delivery effectiveness.

Skills

Data centre experience

Customer implementation

Stakeholder management

Cross-functional coordination

Communication skills

Job description

Digital Realty is seeking a Senior Associate, Customer Implementation Services to coordinate customer deployments, data centre fit-outs, and infrastructure projects from planning to delivery.

You will manage multi-disciplinary teams, liaise with customers, and ensure timelines and budgets are met, while identifying risks and driving resolutions.

This role requires strong communication, organizational skills, and a proactive approach to delivering outstanding customer experiences.