Customer-Focused Service & Scheduling Specialist

Uniphar Group; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Uniphar Group is seeking a Service Support Administrator to act as the key interface with customers, coordinating all aspects of servicing and repair for field equipment. You will work with the Technical Services Team to ensure a professional, timely response to inquiries and efficient handling of service jobs.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks while maintaining accurate records in ERP systems like Navision/Business Central.

Qualifications

• Strong communication and interpersonal skills.
• Ability to achieve tangible results.
• Proactive with initiative.
• Excellent organizational skills and prioritization.
• Experience using Excel.
• Experience with ERP systems (Navision/Business Central) desirable.

Responsibilities

• Coordinate servicing and repair processes with customers.
• Update Business Central with repair, inspection, PPM, contracts, and call outs.
• Maintain equipment lists and inform customers of End of Life/End of Service.
• Process service orders and maintain service documentation.
• Provide quotations and secure customer purchase orders.
• Manage service contract SLAs and schedule with engineers.
• Issue invoices and liaise with Finance on billing.
• Coordinate repairs with manufacturers and suppliers for parts.

Skills

Effective Communicator

Attention to Detail

Organizational Skills

Excel

MS Navision

Tools

MS Navision

Business Central

Job description

Uniphar Group is seeking a Service Support Administrator to act as the key interface with customers, coordinating all aspects of servicing and repair for field equipment. You will work with the Technical Services Team to ensure a professional, timely response to inquiries and efficient handling of service jobs.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks while maintaining accurate records in ERP systems like Navision/Business Central.