Customer Experience Specialist – Travel Perks

Ryanair Ltd.; Dublin; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Discounted travel

Job summary

Ryanair are looking for a Customer Service Agent to join our Customer Service team. You will work on email contacts, handle complaints with a proactive approach, and liaise with cross functional teams to resolve issues. The role emphasises empathy, communication, and problem solving in a fast-paced environment.

Requirements include fluent English, excellent customer service experience, and strong Office skills. The position offers travel benefits to over 250 destinations and a pension scheme.

Qualifications

• Excellent customer service experience with a 'can do', proactive attitude.
• Fluent spoken and written English is essential.
• Good knowledge of Microsoft Word and Excel.

Responsibilities

• Handling customer contacts by email.
• Efficient and appropriate handling of customer complaints.
• Identify recurring or emerging issues and escalate as needed.
• Investigate and report on escalations and assist with resolution.

Skills

Customer service

English fluency

Microsoft Word

Microsoft Excel

Problem solving

Interpersonal skills

Written communication

Work under pressure

Detail oriented

Self initiative

Empathy

Flexibility

Patience

Tools

Microsoft Word

Microsoft Excel

Job description

Ryanair are looking for a Customer Service Agent to join our Customer Service team. You will work on email contacts, handle complaints with a proactive approach, and liaise with cross functional teams to resolve issues. The role emphasises empathy, communication, and problem solving in a fast-paced environment.

Requirements include fluent English, excellent customer service experience, and strong Office skills. The position offers travel benefits to over 250 destinations and a pension scheme.