Customer Experience Marketing Lead

Hewlett Packard Enterprise Development LP; Galway; Hybride; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health & Wellbeing

Professional development

Inclusive culture

Résumé du poste

Hewlett Packard Enterprise in Galway, Ireland is seeking a Customer Experience Marketing Manager to establish and grow a unique customer engagement program. The role sits in a hybrid model with regular onsite work in Galway and collaboration with sales, engineering, and product teams to deliver measurable customer value.

You will lead the development of a new function, collaborating with multiple regions and stakeholders, and translating customer insights into actionable programs that drive

Qualifications

• Experience in customer engagement or related fields.
• Ability to influence without direct authority.
• Strong communication and presentation skills.
• Experience translating customer challenges into engagement experiences.
• Excellent project management and organizational skills.
• Ability to coordinate complex initiatives with multiple teams.
• Experience gathering customer feedback and insights.
• Proactive, self-starting mindset.
• Ability to operate independently while building a function from an early stage.

Responsabilités

• Build and manage a pipeline of customer and partner engagement opportunities.
• Collaborate with account teams to identify customer priorities and outcomes.
• Design tailored customer briefing experiences linking objectives with technical expertise.
• Coordinate customer visits and executive engagements in Galway.
• Partner with engineering, product, sales, and customer-facing teams on agendas.
• Facilitate knowledge sharing between customers and technical experts.
• Capture customer insights and business outcomes from engagements.
• Translate feedback into recommendations for product, engineering, and sales.
• Develop success metrics and reporting to measure program impact and value.

Connaissances

Customer engagement

Customer marketing

Executive briefing

Program management

Stakeholder management

Communication

Presentation skills

Customer insights

Independent initiative

Description du poste

Hewlett Packard Enterprise in Galway, Ireland is seeking a Customer Experience Marketing Manager to establish and grow a unique customer engagement program. The role sits in a hybrid model with regular onsite work in Galway and collaboration with sales, engineering, and product teams to deliver measurable customer value.

You will lead the development of a new function, collaborating with multiple regions and stakeholders, and translating customer insights into actionable programs that drive