Customer Experience Marketing Manager

Hewlett Packard Enterprise; Galway; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Health & Wellbeing

Professional development

Inclusive culture

Job summary

Hewlett Packard Enterprise in Galway, Ireland is seeking a Customer Experience Marketing Manager to establish and grow a unique customer engagement program. The role sits in a hybrid model with regular onsite work in Galway and collaboration with sales, engineering, and product teams to deliver measurable customer value.

You will lead the development of a new function, collaborating with multiple regions and stakeholders, and translating customer insights into actionable programs that drive

Qualifications

• Experience in customer engagement or related fields.
• Ability to influence without direct authority.
• Strong communication and presentation skills.
• Experience translating customer challenges into engagement experiences.
• Excellent project management and organizational skills.
• Ability to coordinate complex initiatives with multiple teams.
• Experience gathering customer feedback and insights.
• Proactive, self-starting mindset.
• Ability to operate independently while building a function from an early stage.

Responsibilities

• Build and manage a pipeline of customer and partner engagement opportunities.
• Collaborate with account teams to identify customer priorities and outcomes.
• Design tailored customer briefing experiences linking objectives with technical expertise.
• Coordinate customer visits and executive engagements in Galway.
• Partner with engineering, product, sales, and customer-facing teams on agendas.
• Facilitate knowledge sharing between customers and technical experts.
• Capture customer insights and business outcomes from engagements.
• Translate feedback into recommendations for product, engineering, and sales.
• Develop success metrics and reporting to measure program impact and value.

Skills

Customer engagement

Customer marketing

Executive briefing

Program management

Stakeholder management

Communication

Presentation skills

Customer insights

Independent initiative

Job description

Customer Experience Marketing Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Location: Galway, Ireland (Hybrid)

Are you passionate about creating exceptional customer experiences and building meaningful relationships that influence business outcomes? Do you enjoy bringing people together, connecting business challenges with technical innovation, and leading initiatives from concept to execution? We are seeking an experienced and highly motivated Customer Experience Marketing Manager to establish and grow a unique customer engagement program based in Galway, Ireland. This is an exciting opportunity to build a strategic experience center initiative from the ground up, working directly with customers, partners, sales teams, and engineering leaders to create impactful customer engagements.

What You’ll Do

• Building and managing a pipeline of customer and partner engagement opportunities.
• Collaborating with account teams to identify customer priorities, business challenges, and desired outcomes.
• Designing tailored customer briefing experiences that connect customer objectives with technical expertise and innovation.
• Coordinating customer visits and executive engagements in Galway, ensuring every interaction delivers measurable value.
• Partnering with engineering, product, sales, and customer‑facing teams to create relevant, impactful agendas.
• Facilitating collaboration between customers and technical experts to encourage knowledge sharing and solution development.
• Capturing customer insights, feedback, and business outcomes from every engagement.
• Translating customer feedback into actionable recommendations for product, engineering, and sales stakeholders.
• Developing success metrics and reporting to measure program impact, customer satisfaction, and business value.
• Helping establish and scale a customer experience function with the potential to grow into a broader team leadership opportunity.

What We’re Looking For

We’re looking for someone who combines strategic thinking with exceptional relationship‑building and program management skills. You may be a strong fit if you have:

• Experience in customer engagement, customer marketing, consulting, executive briefing programs, customer success, or related fields.
• A proven ability to work across multiple stakeholders and influence without direct authority.
• Strong communication and presentation skills with the ability to build credibility at all levels.
• Experience understanding customer business challenges and translating them into meaningful engagement experiences.
• Excellent project management and organizational skills.
• The ability to coordinate complex initiatives involving multiple teams and competing priorities.
• Experience gathering, analyzing, and presenting customer feedback and business insights.
• A proactive, self‑starting mindset and a passion for creating new programs and processes.
• The confidence to operate independently while building a function from an early stage.

Nice To Have

• Experience in technology consulting, enterprise technology, customer advocacy, executive briefing centers, or experience centre environments.
• Familiarity with customer journey mapping, customer insights, or experience management programs.
• Knowledge of enterprise infrastructure, cloud, networking, storage, or related technologies.
• Experience creating measurement frameworks and reporting business impact.

Why Join Us?

This is not a traditional marketing role. It is a unique opportunity to build a highly visible customer experience program that directly connects customers with innovation and engineering expertise. You’ll have the opportunity to:

• Create and shape a new customer engagement capability from the ground up.
• Work with customers and partners across multiple regions.
• Collaborate closely with sales, product, and engineering leaders.
• Influence future product direction through customer insights and feedback.
• Build a function with significant growth potential and long‑term career opportunities.

Location & Working Model

Location & Working Model Galway, Ireland Hybrid working model with regular onsite presence in Galway (typically 2‑3 days per week). Ability to travel occasionally as required for customer and business engagements.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job: Marketing Job Level: Master

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. The EEO statement continues to emphasize that HPE does not discriminate and conforms to applicable laws. Equal Employment Opportunity is the Law. HPE is an E-Verify employer. E-Verify is an Internet‑based system that compares information from an employee's FormI-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly‑hired employees. For more information click here. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit to us does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.