Customer Experience Champion - Part Time

Permanent Tsb; Dublin; On-site; EUR 18,000 - 21,000; Part time

Job summary

Permanent TSB in Dublin is seeking a Branch Customer Experience Champion for a part-time, 11-month fixed-term contract. You will support daily branch operations and deliver outstanding customer service, both face-to-face and over the phone, while promoting our Omni-Channel approach.

Working with the Branch Lead, you will participate in local promotions, develop relationships with customers, and identify new opportunities.

Qualifications

• QFA or APA in Loans and/or Savings & Investments
• Ordinary Leaving Certificate with English and Maths including five Leaving Certificate subjects
• Commitment to CPD hours for the relevant years (if no APA in Loans or S&I)

Responsibilities

• Support day-to-day operation of customer service within the branch.
• Provide an excellent level of customer service and advise customers throughout their product/financial needs journey, both face-to-face and over the phone.
• Take ownership and deal with customer queries in a compliant manner.
• Generate and execute sales from lead (where qualified) to fulfilment in accordance with Omni-Channel ethos.
• Assist with sales campaigns including post-sales fulfilment, administration and follow-up tasks.

Skills

Strong interpersonal and communication

Retail banking knowledge

Education

QFA or APA in Loans and/or Savings & Investments

Ordinary Leaving Certificate with English & Maths

CPD hours up-to-date requirement

Job description

Current Date\\Time 16-September-2026 15:16

Job Title: : Customer Experience Champion - Part Time Vacancy ID : 099992

Vacancy Type : Fixed Term Contract

Post Date : 14-Sep-2026 Close Date : 28-Sep-2026

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers.

Responsibilities:

• Support in the day to day operation of customer service within the branch.
• Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions.
• Take ownership and deal with customer queries in an effective, professional and compliant manner.
• Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system.
• Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.

Requirements:

• QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
• If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience.
• Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
• Excellent knowledge of all retail finance product, processes and procedures
• Significant experience in financial services

This is an onsite 11-month fixed term contract, based in the Omni Shopping Centre, Dublin.

Is this you?

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.