Customer Experience Associate — Hospitality & Service

Aramark; Galway; On-site; EUR 27,000 - 36,000; Full time

Job summary

Aramark Ireland is seeking a Customer Service Assistant for our Galway team. You will greet clients, handle inquiries, process payments, and manage orders while maintaining accurate records.

You’ll support inventory, assist with service area organization, and collaborate to meet daily goals in a fast-paced environment. The role emphasizes customer-first service, strong English communication, and the ability to multitask while following health and safety guidelines.

Qualifications

• Proficient spoken and written English.
• Strong interpersonal and communication skills.
• Excellent time management and organizational abilities.
• Problem-solving mindset with analytical thinking.
• Ability to multitask and prioritize effectively.
• Active listening and empathetic approach to customer interactions.
• Basic computer literacy and proficiency with POS systems.
• Cash handling experience and accuracy with financial transactions.
• Resilience and ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and a customer-focused approach.
• Process customer transactions accurately and efficiently, including payments and order management.
• Maintain detailed records of customer interactions and transactions using company systems and tools.
• Resolve customer concerns and complaints with empathy and transparency, escalating complex issues when necessary.
• Provide product and service information to customers in a clear and enthusiastic manner.
• Support the team in organizing and maintaining service areas to ensure a welcoming environment.
• Collaborate with team members to meet daily service goals and customer satisfaction targets.
• Assist with inventory management and stock organization as directed.
• Follow all company policies, procedures, and health and safety guidelines.
• Participate in training and development opportunities to enhance your skill set.
• Undertake any additional reasonable tasks as requested by your manager to support team operations.
• Demonstrate flexibility and adaptability in response to changing business requirements.

Skills

English proficiency

Interpersonal skills

Time management

Problem solving

Multitasking

Active listening

POS systems

Cash handling

Resilience

Education

High school diploma or equivalent

Tools

CRM systems

Inventory management systems

POS systems

Job description

Aramark Ireland is seeking a Customer Service Assistant for our Galway team. You will greet clients, handle inquiries, process payments, and manage orders while maintaining accurate records.

You’ll support inventory, assist with service area organization, and collaborate to meet daily goals in a fast-paced environment. The role emphasizes customer-first service, strong English communication, and the ability to multitask while following health and safety guidelines.