Customer Experience Advocate – Retail Sales

Centra; Cork; Hybrid; EUR 22,000 - 28,000; Full time

Job summary

Centra in Cork is seeking a customer service-focused team member to ensure shoppers have an outstanding experience. You will engage with customers, answer queries, and uphold Centra's brand values of pride, energy, imagination and community.

You will merchandise shelves, deliver excellent service in a fast-paced environment, and help implement new initiatives while working as part of a supportive store team. Prior customer service experience is advantageous.

Qualifications

• Engage with and prioritise customer needs
• Strong attention to detail, organised and flexible
• Ability to use own initiative and work as part of a team in a fast-paced environment
• Previous customer service experience is an advantage

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Merchandise shelves, ensuring that all areas of the store are presented to the highest standard
• Engage with new initiatives and embrace new ways of working

Job description

Centra in Cork is seeking a customer service-focused team member to ensure shoppers have an outstanding experience. You will engage with customers, answer queries, and uphold Centra's brand values of pride, energy, imagination and community.

You will merchandise shelves, deliver excellent service in a fast-paced environment, and help implement new initiatives while working as part of a supportive store team. Prior customer service experience is advantageous.