Customer Care & Sales Support Assistant

Evolve; Dublin; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training & support

Collaborative culture

Job summary

Evolve is partnering with a well-established pharmaceutical organisation in the ophthalmic industry. They seek a Customer Care and Sales Support Assistant on a full-time maternity cover ending December 2027.

The role is four days in the office with one day working from home, and Dublin candidates are welcome. You’ll blend customer service, sales administration and operational support across the UK and Ireland, acting as the first point of contact, processing orders accurately, maintaining

Qualifications

• Proven experience handling customer enquiries via phone and email.
• Experience processing orders with high data accuracy.
• Strong organisational skills and the ability to manage priorities.
• Excellent teamwork and collaboration with dispersed teams.

Responsibilities

• Be the first point of contact for customers across channels.
• Take ownership of orders and enquiries, ensuring accuracy and timely resolution.
• Support UK and Ireland Sales Teams with daily administrative tasks.
• Maintain records and assist with data reporting and routine activities.
• Collaborate across Customer Care, Sales and Operations to deliver seamless service.

Skills

Customer service

Order processing

Data accuracy

Organisation

Communication

Job description

Evolve is partnering with a well-established and growing pharmaceutical organisation in the ophthalmic industry. The organisation is committed to supporting eye care professionals and supplying high-quality products across the UK and Ireland.

They are seeking a Customer Care and Sales Support Assistant to join their team on a full-time maternity cover contract ending December 2027. The role is based four days per week in the office, with one day working from home, and the organisation is also open to candidates based in Dublin.

This varied role combines customer service, sales administration and operational support across the UK and Ireland. It’s an ideal opportunity for an organised, proactive and customer-focused professional who enjoys building strong relationships, resolving customer queries and providing reliable support within a collaborative, fast-paced team.

What’s in it for you?

• Highly Competitive Rewards – Enjoy a competitive salary and a comprehensive benefits package.
• Enhanced Training & Support -Receive comprehensive training and ongoing support to help you build your knowledge and succeed in the role.
• Collaborative Culture - Join a supportive, people-focused team and work closely with colleagues across Customer Care, Sales, Operations and the wider business.

Ideal Requirements for the Customer Care & Sales Support Assistant

• Customer Service & Communication: Proven experience handling customer enquiries professionally and efficiently by phone and email, providing a helpful and approachable service.
• Order Processing & Data Accuracy: Strong experience processing orders, maintaining accurate records, and working confidently with data while demonstrating excellent attention to detail.
• Organisation & Prioritisation: Highly organised with the ability to manage competing priorities, meet deadlines, and work independently while maintaining a high standard of accuracy.
• Teamwork & Collaboration: Excellent team player who communicates effectively, supports colleagues when needed, and works confidently with geographically dispersed teams and other offices.

Role Responsibilities for the Customer Care & Sales Support Assistant

• Be the first point of contact for our customers, delivering a friendly, professional and responsive service across phone, email and online channels.
• Take ownership of customer orders and enquiries, ensuring orders processed accurately, records maintained and any issues resolved promptly or escalated when needed.
• Play a key role in supporting our UK and Ireland Sales Teams, providing day-to-day administrative support and coordinating samples, literature, stock and internal orders to keep things running smoothly.
• Use data to support the wider business, maintaining accurate records, preparing Excel reports and assisting with routine administrative and financial activities.
• Work collaboratively across the business, partnering with Customer Care, Sales, Operations and other teams to manage priorities, support busy periods and help deliver an efficient, seamless service.

Recruitment Process

2 stage interview process.

Application Process

Evolve Selection acts as a recruitment partner on behalf of our clients. All applications are reviewed by our specialist consultants and assessed against the specific requirements of the role. Suitable candidates will be contacted for an initial discussion before being introduced to the hiring client.

We appreciate every application; however, due to application volumes, we may not be able to respond to all candidates individually. If you have not heard from us within 3 working days, please consider your application unsuccessful for this particular role, however we may contact you regarding future opportunities that match your experience in line with our privacy policy.

Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.